With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Office Coordinator (OC) - Physician Office -Tuckahoe Orthopaedics & Physical Therapy 

Job Summary:

Provides comprehensive office support including but not limited to patient scheduling, admission/registration, charge entry verification (DTAR), verification of insurance authorization, etc. Serves as receptionist/secretary and communicates and interacts in a compassionate yet respectful manner with patients and their families, staff and physicians. Works in coordination with external billing company and/or acts as liaison between billing company and Radiation Oncology for insurance authorizations, billing requests, documentation requests, etc. 

Essential Functions:

Receives and screens patients/visitors, courteously assisting each person as needed. Receives/screens phone calls using good phone etiquette. Responds to callers requests and tactfully refers caller to appropriate personnel.Confirms each patient’s demographics, contact information and insurance information at each new consultation, follow-up visit, etc. as needed.Obtains insurance referrals for patients for office visits.Manages the schedule for the department as needed. Capable of scheduling consults & follow-ups and updates physicians schedules.Retrieves and delivers departmental mail. Delivers special requests such as copy room, arranges courier service when needed and submits maintenance work orders.Registers patients through the hospital and departmental computer systems. Obtains HIPPA consent form plus registration information and scans into patient’s chart. Updates patient registration numbers in electronic chart monthly.Processes dictation from department physicians. This includes keyboarding, correcting, filing, and distributing in an accurate and timely manner.Monitors inventory of office supplies and informs supervisor when supplies are low and need to be reordered.Acts a payroll editor for the department by updating employee’s hours into the payroll system.Assists nurse with obtaining and compiling information on new and returning patients.Assists, as needed, in preparing charts and acquiring diagnostic reports for physician review.

Education:

High School Degree or GED

Preferred Experience:

Two years advanced secretarial experiencePrior experience in the healthcare field or a related area is preferred but not requiredKnowledge of medical terminology preferred but not requiredKnowledge in Microsoft Office, Cadence, and Connect care preferred but not requiredOne year of clinical patient care experience

Skills & Abilities:

Ability to demonstrate knowledge and skills necessary to provide appropriate care to all ages of the patients Ability to learn and use a computer-based patient appointment scheduling and registration system  Ability to work in a fast-paced environment with a team Strong interpersonal communication and organization skillsMany of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com