**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** **Job Description:** _Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system._ **_Are you ready to become a part of our dynamic team?_** Responsibilities include but are not limited to: + Greets and interacts with patients, providers, co-workers, and families in a professional and courteous manner at all times. + Maintains patient confidentiality, respect and HIPAA guidelines at all times. + Accurately schedules appointments within each provider schedule based on availability and need for appointment as assigned. Confirms upcoming appointments with correct date, time and location. Reviews insurance needs with patients while scheduling appointment. + Utilizes protocols to scan all paper-based medical record information in a timely manner into the electronic medical record. Effectively labels documents within the electronic record. Assigns documents to appropriate providers for review as needed. + As assigned, responsible for maintaining and responding to electronic bucket requests from providers and staff. Bucket requests can include scheduling changes, physician requests, and patient recall letters. + Tracks and follows up on all telephone encounters coming into the appointment coordinator/medical record buckets with the electronic medical record when assigned. + Updates patient information including demographics, insurance updates, confidentiality authorizations and making necessary changes and revisions as needed when interacting with patients or representatives. + Creates electronic medical record for all new and established patients as assigned. + Performs all front-office duties as assigned to include but not limited to: Check in/out of patients, collecting co-pays and notifying patients of payments/balances. + Enters daily cash received and runs end of day sheet to go to Clerical Supervisor for cash deposits. + Prepares, faxes, copies and packages medical records copies, disability forms and other correspondence issues requested by patient, provider offices, legal counsel, or hospital daily, once written request for records is received and reviewed. + Answers incoming phone calls professionally and in a timely fashion. **Scheduled Hours:** 40 hr/wk, M - F **Work Shift:** 8am - 430pm **Education Required:** High School Diploma or equivalent required. **Experience:** Knowledge of medical terminology preferred. Medical Office administration and/or medical records experience preferred. **Benefits working at Anna Jaques Hospital:** + Tuition Reimbursement + Career Development and Opportunities + Free On-Site Parking + Discounts/Savings on various businesses. + Health and Wellness activities **Apply today and learn more!** **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**