We are looking for a hospitality & service oriented, team focused and driven individual who thrives in a fast-paced and challenging environment. Working closely with the Nashville Business Services Team and supporting the Nashville Business Management Director (BMD), the Office Experience & Events Specialist will 1) support the smooth day-to-day operation and consistently high level of customer experience for the NAS office, and 2) oversee the strategy and delivery of affiliation events and staff engagement initiatives. This role is essential to the culture of the NAS office and is a high visibility role, working closely with NAS senior office leadership. The expectation is that this person is in-office five days a week, though there is some ability to work remotely sporadically.
Key responsibilities of this role include:
Office Experience – about 40% of the job
Working with the Nashville BMD and the Office Experience (OE) team to develop, implement, and project manage initiatives that improve the office experience for all staff. Proactively identifying opportunities; applying fresh and creative ideas.
Working in collaboration with the NAS Business Services Team to deliver a “5 star” experience for anyone who enters the NAS office; specifically, a smooth day-to-day operation and consistently high level of customer experience and support for the NAS office. This includes partnering with the OE team on food delivery / catering for relevant office meetings / events, snack selection & stocking.
Working in collaboration with the Business Services Team to coordinate in-office meetings, ensuring a high level of customer service and seamless logistical support for every detail including catering, room reservation, room set-up, coordination of AV needs with the IT Team.
A key in-office resource for staff & guests, including providing recommendations for the greater Nashville area and greeting /being a friendly face in the office.
In partnership with OE team members, acting as point of contact for vendor relationships as required, including catering, equipment, supplies, maintenance, and other services and products.
Project managing, collaborating, and executing on special projects as needed.
Providing backup to the other members of the Business Services Team as necessary, especially on days with multiple internal events.
Maintaining the positive brand of the BCG Nashville office.
Events – about 60% of the job
Driving staff affiliation, morale, and connection by working closely with the Nashville BMD to strategically plan and execute office events (both internal and large external events).
Owning end to end internal NAS events – this means driving initial planning (site visits if needed), vendor contracting, managing guest lists, creating communications and day-of executing, all done in close concert with NAS office senior leadership. Examples of internal events include office-wide happy hours, New Hire welcome parties, cohort specific events (e.g., senior leader outings), in office events (e.g., leadership breakfasts), All Staffs, recruiting events and several other events within the NAS office. Note some internal events may be hosted offsite (e.g., happy hour at a restaurant).
Closely partnering with the Nashville BMD and OE team to help with day of execution, administrative tasks and logistics planning of large external events in NAS such as annual holiday party, offsites, family days, talent shows, community service days, as well as other external events.
Partnering with the NAMR DEI team and NAS DEI nodes to plan and execute local event programming for affiliation networks (e.g., helping Women@BCG diversity network plan for women’s month).
Driving event marketing & communication plans, generating engagement, promoting attendance, preparing guest lists and invitations, sending confirmations, tracking RSVPs.
Coordinating office-wide events calendar and communications plan.
Creating event budgets and expenses with high level of detail and accountability.
Researching and developing relationships with all types of event vendors, including caterers, venues, entertainment and more. Conducting site visits, negotiating preferred pricing, conducting preliminary contract reviews.
Measuring staff engagement and event success through surveys, focus groups and other methods.
YOU'RE GOOD AT
Envisioning and creating experience that engage and excite.
Juggling competing priorities, keeping constant sight of the overall objectives.
Generating excitement and enthusiasm among your peers and co-workers.
Estimating and managing budgets, tracking expenses using excel.
Clearly laying your thinking in a format that is easily digestible (e.g., PowerPoint).
Working through ambiguous situations.
Collaborating across functions throughout the office.
Thinking creatively and displaying an interest in the bigger picture.
Demonstrating a client service mentality that drives your behavior.
Using good judgment with problem solving handling difficult situations with poise, understanding and tact, and understanding when to consult others or senior leadership for complex or nuanced decisions.
Anticipating customer needs and having exceptional attention to det.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Demonstrated ability to motivate individuals and teams to produce desired outcomes within tight timeframes. Proven initiative and follow-up skills, including a strong sense of autonomy.A bachelor’s degree with a minimum of 2 years’ experience in a fast-paced environment, ideally within a professional services context, strongly preferred.Strong change and project management skills. You have clear systems and composure to deal with multiple tasks at once. You have excellent organization skills and a strong attention to detail.Excellent communication, analytical, and stakeholder engagement skills.Strong Word, Excel, PowerPoint, Slack, OneNote, Trello and other collaboration tools.
YOU'LL WORK WITH
You'll be working within a closely knit team across Nashville and the broader Southeast, reporting to the Nashville Business Management Director. The broader Nashville Business Management & Operations Team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and coaching, and will provide developmental guidance and support as your grow your career at BCG.
ADDITIONAL INFORMATION
Compensation Information:
Total compensation for this role includes base salary, annual discretionary performance bonus, and a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.
All our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 (USD) in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested retirement contributions made annually, whether you contribute or not
Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.