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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

We are looking for a dynamic and driven, team-centric individual who thrives in a fast-paced and challenging environment. The WAS Office Experience Senior Specialist will coordinate, implement, and contribute to a variety of operational and people-based initiatives in support of the WAS office working closely with the Operations Director. This role is essential to the culture of the WAS office and is based in-office Monday through Friday.

 

Key responsibilities of this role include:

 

Working in collaboration with the Office Experience Team to ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the WAS officeWorking with the Operations Director to develop, implement, and project manage initiatives that improve the office experience for all staffCreating processes to capture, document, and maintain information relevant to OE projects including internal initiatives (eg, staff engagement), vendor partners (eg, caterers, property management) and processes (eg, safety & security and workplace technology)Analyzing data to determine trends and potential areas for improvement to inform recommendations to Operations DirectorDriving content creation for internal staff communication and distribution, ensuring information is accurate, current, and aligned with BCG regional and global guidance (eg Marketing, Legal, Risk)Managing Digital Tools for the team, such as SharePoint sites and Slack workspacesPartnering with Concierge team for coordinating in-office and offsite meetings, collaborating with the OE Team to ensure a high level of customer service and seamless logistical support for every detail including catering, room reservation, room set-up, coordination of AV needs with the IT Team, meeting needs of visitorsServing on office’s Incidence Response Team; supporting regular reviews of safety and security plans and related preparations alongside Operations Director and Business Management Senior DirectorProviding backup to the other members of the Office Experience Team as necessary, including Concierge and Events teammates, especially on days with multiple internal eventsOther duties and projects as assigned by the Operations Director and Office Leadership team

You're Good At:

 

Making judgment calls – you’re highly professional and diplomatic, you know when to ask for help or advice, and you are perceptive and practicalBuilding strong working relationships with a broad and diverse set of stakeholders – both senior and junior. You are continually looking outwards, and you have a client service mentality that drives your behaviorHigh degree of flexibility in a fast-paced environment. You manage and balance changing priorities seamlessly and are levelheaded under stressCreatively finding solutions and innovative approaches to solve problems. You proactively identify issues and independently solve difficult problems by applying broad knowledge and experience. You have a strong intellectual curiosity and you’re a creative thinker interested in the bigger pictureLeading by example and influence. You are an excellent partner and coach to your teammatesDriving culture and positive and supportive team dynamicsDriving the business forward by connecting the dotsOrganization – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely mannerCommitting to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned downBeing Self-motivated – a \"can-do\" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities

What You'll Bring

A Bachelor’s degree with a minimum of 3 years’ experience in a fast-paced environment, ideally within a professional services contextStrong service orientation and hospitality mindset, sensitivity to responding to customer needsStrong attention to detail and accuracy, particularly when under pressureExcellent communication, analytical, and stakeholder engagement skillsAn “up for anything” attitude and willingness to go above and beyond what is written in this job descriptionHigh degree of integrity, a positive attitude, and the ability to maintain absolute confidentialityA strong work ethic and positive attitude. You exude calm under pressure and drive consensus in tough momentsProficiency in Windows, Word, Excel, PowerPoint, Outlook, and ability to quickly learn new applications and technology tools

Who You'll Work With

The WAS Office Experience Team is the backbone of the Washington and FED offices, providing support through Concierge, Meeting Support, Affiliation and Facilities roles. This role reports to the Operations Director.

Additional info

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.  
We expect total annualized compensation for Washington DC-based employees to be approximately the following: Base salary between $74,000-$90,000 placement within this range will vary based on experience and skill level Annual discretionary performance bonus between 0-12% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period First year annualized target total compensation: $87,024 - $105,840 (USD) At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks. 

All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children  Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs  Dental coverage, including up to $5,000 in orthodontia benefits  Vision insurance with coverage for both glasses and contact lenses annually  Reimbursement for gym memberships and other fitness activities  Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan  Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement  Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)  Paid sick time on an as needed basis  
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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