Welcome page Returning Candidate? Log back in! Office Manager Job ID 2024-6590 Job Locations US-OH-Hamilton | US-OH-Oxford Category Administrative Support Staff Type Regular Full-Time Company Overview

At MidWest Eye Center, we are committed to your total eye care. Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the upmost in personal attention and service. Whether it’s performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals. MidWest Eye Center has a complete roster of board-certified Ophthalmologists, Retina Specialists and Optometrists, offering diagnosis along with surgical and non-surgical treatment for eye diseases MidWest Eye Center’s Cincinnati, Ohio and Northern Kentucky locations are easily accessible from the surrounding Tri-state area.

Position Summary

The Office Manager is responsible for supervising and overseeing all staff and clinical activities at the assigned office location. The office manager ensures quality services are provided according to established policies and procedures; is responsible for working in collaboration with practice physician(s) to manage templates and patient schedules. The office manager works closely with Human Resources and Administration on employee performance evaluations, hiring, transfers, promotions, and employee relations concerns.

Responsibilities

Office Management

Day-to-day management of operations for the organizationEnsure efficiency and effectiveness of clinic and front desk processTriage IT support requests and needsPlace/approve office supply orders, accurately sort mailLead/participate in weekly office operations meetingsManage physician templates and schedulesAid with patient flow in clinic, moving and readjusting staff as needed for proper clinic coverageTroubleshoot issues daily pertaining to patient care and schedulingConduct monthly team meetings with all direct reportsUpdate daily huddle information and display for all to view

Medical Records

Ensure medical records processes and procedures run efficiently and accuratelyIdentify inefficiencies and recommend solutions according to best practices

Surgery Scheduling Operations

Troubleshoot daily issues pertaining to patient care and surgery scheduling processAssist in process creation and update for surgery scheduling team(s)Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues/concerns

Human Resources

Monitor and adjust staffing based on weekly overtime for direct reports; approve time off requestsResponsible for onboarding of new front desk associates, surgery schedulers, and medical records specialistsConduct new hire 90 day and annual performance reviews for all direct reports with input from clinical manager/trainer for all clinical staffResponsible for disciplinary actions and termination of employees in conjunction with HREvaluate employees as appropriate based on job duties and adherence to company policies and procedures. Provide feedback on an on-going bases and conduct timely annual employee performance reviews in partnership with the Practice Administrator/Regional Director and Human Resources

RCM/In-office Billing

Review outstanding balance report and work with front desk associates to collect patient payments (co-payments and prior balances)Manage missing charge reportsReconcile daily cash flow and management with NexTech and collected funds; complete weekly bank deposits

Reputation Management

Daily/Weekly monitor of patient comments and surveys using current reputation management software and websites.Work with EyeSouth marketing team to respond to on-line comments timely after posting (Google, Facebook, etc.)

Compliance

Responsible for all aspects of OSHA, to include documentation and trainingResponsible for clinic and office safety & continued staff training Qualifications

Education:

• High school Diploma or equivalent, secondary education preferred.

 

Experience: 

• Minimum of 5 years of progressively responsible operations experience in a healthcare environment required

• Language skills: ability to clearly communicate thoughts and plans to clients, team members, and administration.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

• Ability to hear and understand verbal feedback from clients.

• Computer skills: ability to use Windows based applications, design programs including MD Referral Pro

• Reasoning Ability: ability to apply common sense to understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Professionalism: possess strong work ethic and high level of professionalism

Company Benefits

We offer a competitive benefits package to our employees:

MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO Package

We also offer the following benefits for FREE:

Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD&D Short Term Disability Insurance Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

NO NIGHTS, NO WEEKENDS.

#IND

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