Serves as a primary point of contact to answer specific questions and concerns about Health Services processes and policies, referring to clinical staff when appropriateEnsures in-coming calls are answered and appointments scheduled appropriately during clinic hoursRecruits, hires, trains, schedules and supervises student workers Provides exceptional customer service to all patients and other customers which may include university faculty, staff, administrators as well as students, parents, prospective students and parents and community members Updates and maintains Medicat Clinic Schedules as neededResponsible for taking patient payments including credit card and cash payments and refunds and assisting with collection of outstanding balances Verifies Student Health Insurance Policy for patients Maintains inventory of office suppliesApprove timesheets for bi-weekly part-time employees and student workers as well as the set-up, maintenance and troubleshooting of the payroll process Ensure timely review of immunization records in the ICM for compliance, delegates as needed during high volume/registration periods, answers patient questions as needed regarding immunization compliance, and remove registration holds when compliance is metEnsures lab results and other documents are scanned into patient charts within 24-48 working hoursResponsible for processing incoming and outgoing mailTrain in and exhibit an understanding of FERPA and HIPAAAssist with special projects including educational programming, vaccine clinics, etc. Ensures office area and patient waiting areas are clean and stocked with necessary suppliesCreate word and excel documents as requested by Director of Health ServicesBook rooms and catering for staff meetings, trainings and eventsTake meeting notes as requested