Position Summary This position is responsible for providing daily administrative support to residential program staff in a variety of capacities: will assist the Executive Program Director in ensuring daily operations of the residential program are efficient and organized so that the program runs effectively and the staff are supported with day to day needs outside of clinical support. Essential Duties and Responsibilities Support the referral, intake and discharge processes for the office. Helps coordinates visitations across the residential campus. Coordinate the onboarding of all new staff as well as staff at the end of employment or status change. Coordinate any IT service requests/needs of the program/staff. Assist staff in understanding the different computer programs that the agency and program utilizes. Engage with callers on a daily basis with a kind, caring and positive attitude. Manage all Level of Difficulty paperwork. Audit electronic health records (EHR) for signatures in the Residential Treatment Facility (RTF). Assist all counties with billing and program questions. Facilitate all third party reviews for the service plan review meetings. Assist Executive Program Director with the review of information and submissions in Connections systems. Review discharge plans for accuracy before final approval by Executive Program Director. Compile data related to admissions and discharges on a monthly basis. Compile data in a report summarizing office census, location and bed availability of Residential Census on a monthly basis. Order office supplies. Facilitate communication of parents, guardians, visitors, youth in care, clinical, child care, medical, supervisory, and other agency staff, assuring smooth program operations. Protect confidentiality by monitoring record cabinets for security and proper sign-out procedures, and by following release of information guidelines. Maintain clinical records and information sheets from admission to discharge, assuring timely and accurate filing of clinical material for open and closed records. Type/transcribe clinical dictation, reports, letters, and assessments, proofreading for accuracy. Provide support services to residential administrative staff, including taking/transcribing minutes, organizing project reports, and scheduling meetings as requested. Coordinate the quarterly case planning/treatment reviews for all youth in care and distribute information to participants. Manage program sheets, submit notices, and provide up to date census information to all that need it. Education and/or Experience High School Diploma and at least 3-5 years of related experience Associates and 1-2 years of related experience Bachelors and less than 1 year of related experience Certification / Licensure None required