ESSENTIAL ROLE: Clinic Manager supervises & manages the DAY-TO-DAY operations of all areas of responsibility, ensures clinical quality, service quality, and assists Clinic Director with budget constraints to ensure that they are maintained in accordance with organizational goals and objectives. Ensures clinic flow is established by serving as a liaison between physician/provider needs and clinical resources. Provides leadership and manages support staff for the clinic. REPORTING RELATIONSHIPS: The Clinic Manager reports directly to the Clinic Director and works with the physicians/providers to find the most effective ways of executing the daily duties of the clinic. SUPERVISORY RELATIONSHIPS: The Clinic Manager is responsible for the supervision of the clerical (clerks, schedulers and PARs) and clinic staff (RN, LPN, CMA/MAs). S/he acts as a resource point for clinic physicians, providers and personnel by managing based on established policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES: (Supervisory) Works with the director, Administration & physicians/providers to establish long-term goals and plans for the clinic, and follows up with actionable policies to help the staff work toward and achieve these goals Monitors and controls clinic expenditures within approved budget Assesses and evaluates the jobs of staff members and meets with them to make suggestions for improvement, address deficiencies, and when necessary, remove and replace staff members; addresses complaints and resolves problems with the guidance of the Clinic Director Administers disciplinary actions for violations of health system policies and recommends removal of staff that is unable to work within the parameters of the clinic Interviews and aids in the selection of clerical and clinical staff with guidance from Clinic Director Ensures adequate training of new staff in the policies and procedures of the health system with ongoing direction from Clinic Director Manages use of administrative and medical resources and orders new supplies as needed Maintains complete confidentiality regarding medical records and personal information according to policy Fosters goals of teambuilding with the clinic staff Demonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic using appropriate organizational/priority setting skills Demonstrates working knowledge of practice management system and EHR Ensures that clinic is in compliance with cash control policies established by the health system Tracks time and attendance and scheduling and coordinating of staffing to include but not limited to: ETO requests, FMLA, all other requests in accordance with policies of the health system Oversight of day today clinic operations, supervises workflow and timely care delivery Ensure patients receive five-star service and red-carpet treatment Schedules and leads regular staff meetings and huddles Supervises students for internships/externships and delegates authority and responsibility as indicated Supervises, as required, the staff in the conduct of clinical care Provides consistent weekly communication to the Clinic Director ensuring that information, reports, and materials are provided to clearly convey clinic activities and progress toward agreed upon objectives Is available to staff to respond to emergencies and answer questions Ensures appropriate and timely documentation for each patient, to include appropriate chief complaint, past medical/family/social history, review of systems, examinations, medications, allergies, and assessment and plan Ensure compliance with standards, laws and regulations as directed by regulatory and accrediting organizations such as but not limited to: DNV, CLIA, State and Federal governments as pertains to the clinic Performs other appropriate duties as requested by the Clinic Director PERFORMANCE REQUIREMENTS: Must have exceptional interpersonal skills, ability to work with providers, patients and staff and provide conflict resolution when necessary. Must possess excellent customer service skills Must have knowledge of administrative policies in medical clinic Must be detail oriented and able to multi task Must have excellent communication skills, both verbal and written Must be familiar with HIPAA policies and procedures Must demonstrate leadership skills including critical thinking, conflict management, negotiation and motivation, and personnel development Must be courteous, honest, and professional at all times EDUCATION AND EXPERIENCE: Graduate of accredited school of nursing with current licensure or bachelor’s degree in health administration or business administration preferred but not required; three or more years in a healthcare setting required; three years or more proven supervisory experience preferred WORKING CONDITIONS: Medical office environment. Multi-task oriented position including direct patient care may require sitting or standing for long periods. Some bending, stooping, and lifting up to 50 lb. Must interact with physicians/providers, patients and other office personnel. Must possess socio-economic and cultural sensitivity. May involve contact with angry, upset, or ill persons. Will involve potential exposure to blood and bodily fluids and other hazardous substances. Must have auditory acuity to handle phone calls and extensive patient interaction.