Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Office Manager Central Refunds. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

Responsibilities:

Process returns, cancellations, and corrections in a timely and precise manner.Handle refunds and transfers, maintaining compliance with financial procedures.Support store operations via Monday.com, ensuring smooth communication and workflow management.Assist stores with credit card processingManage invoices for accuracy and completeness.Deposit and track cash transactions to ensure accuracy and accountability.Communicate effectively with stores and team members to provide support, resolve issues, and maintain strong working relationships.Post payments to invoices with accuracyMaintain daily reports

Qualifications:

High school diploma or equivalentAdministrative, reception, or customer service backgroundExperience working in a healthcare setting is preferred2+ years of administrative experience in a professional setting2+ years of experience with customer database managementComfortable handling inbound & outbound callsProficient in Microsoft Office and Windows

What We Offer:

Work-life balance, hours are M-F, 8am-5pmContinuous training, development & supportHealth Insurance – Medical, Dental, VisionLife insurance, Health Savings Account, 401K with employer matchPaid Time Off, Paid Holidays, Volunteer Time Off

About us:

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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