Work where every moment mattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare network Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionThe role is responsible for the organization and coordination of office operations procedures and resources to facilitate organizational effectiveness and efficiency Provides day to day operational technical and problem solving leadership on administrative matters including but not limited to patient flow office operations customer service health insurance billingcoding requirements and EMR functionality and utilization Supervises the administrative and clinical staff and practice operations including scheduling work flow service delivery and employee performancemiddot Models the efficient operation of the unit by scheduling and assigning work resolving processing problems collecting data to monitor progress and carrying an assigned workload or filling in as necessarymiddot Develops and maintains office departmental budgets and KPIs Key Performance Indicatorsmiddot Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures monitoring progress and shifting resources to meet changing needsmiddot Implements and monitors departmental goals and objectives for the work groupmiddot Analyzes needs and develops recommendations in order to align with the strategic direction of the organizationmiddot Insures that all staff members communicate and interact with patients in a courteous respectful and businesslike mannermiddot Holds staff accountable for customer service standards intercedes and takes appropriate action when incidents occurmiddot Implements individual performance expectations and completes all aspects of employee performance appraisals and reviewsmiddot Interviews candidates and makes hiring decisions Orients new hires and provides on going training and education to staff utilizing in house documented office and clinical policies and proceduresmiddot Handles employee performance and disciplinary issues participates in counseling sessionsdisciplinary actions and involves Practice Director as necessarymiddot Coaches employees to be successful in contributing to the achievement of individual and work group objectivesmiddot Maintain and adjust staff schedules to compliment practice provider schedules Processes time workedattendance into Kronos for office staff Manages and coordinates vacation and personal time off to insure minimum disruption of practice operationsmiddot Maintains effective positive customer service relationships by responding to customer needs resolving conflicts and educating employees on customer service middot Effectively and continually communicates with the staff management and customers to facilitate the flow of information necessary to the success of the employees and the work groupmiddot Promotes teamwork within the practice through timely and collaborative communication with medical staffmiddot Travel will be required to Glastonbury Meriden and to other sites as needed to support operationsWork where every moment mattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare network Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionThe role is responsible for the organization and coordination of office operations procedures and resources to facilitate organizational effectiveness and efficiency Provides day to day operational technical and problem solving leadership on administrative matters including but not limited to patient flow office operations customer service health insurance billingcoding requirements and EMR functionality and utilization Supervises the administrative and clinical staff and practice operations including scheduling work flow service delivery and employee performancemiddot Models the efficient operation of the unit by scheduling and assigning work resolving processing problems collecting data to monitor progress and carrying an assigned workload or filling in as necessarymiddot Develops and maintains office departmental budgets and KPIs Key Performance Indicatorsmiddot Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures monitoring progress and shifting resources to meet changing needsmiddot Implements and monitors departmental goals and objectives for the work groupmiddot Analyzes needs and develops recommendations in order to align with the strategic direction of the organizationmiddot Insures that all staff members communicate and interact with patients in a courteous respectful and businesslike mannermiddot Holds staff accountable for customer service standards intercedes and takes appropriate action when incidents occurmiddot Implements individual performance expectations and completes all aspects of employee performance appraisals and reviewsmiddot Interviews candidates and makes hiring decisions Orients new hires and provides on going training and education to staff utilizing in house documented office and clinical policies and proceduresmiddot Handles employee performance and disciplinary issues participates in counseling sessionsdisciplinary actions and involves Practice Director as necessarymiddot Coaches employees to be successful in contributing to the achievement of individual and work group objectivesmiddot Maintain and adjust staff schedules to compliment practice provider schedules Processes time workedattendance into Kronos for office staff Manages and coordinates vacation and personal time off to insure minimum disruption of practice operationsmiddot Maintains effective positive customer service relationships by responding to customer needs resolving conflicts and educating employees on customer service middot Effectively and continually communicates with the staff management and customers to facilitate the flow of information necessary to the success of the employees and the work groupmiddot Promotes teamwork within the practice through timely and collaborative communication with medical staffmiddot Travel will be required to Glastonbury Meriden and to other sites as needed to support operationsmiddot Bachelors Degree andor appropriate certification preferredmiddot yearsrsquo experience in a medicalsurgical practice requiredmiddot Previous managementsupervisory or leadership experience preferredmiddot Epic experience preferredmiddot Strong communications skills and experience in a leading role requiredmiddot Ability to improve quality and productivity by identifying improvement opportunitiesmiddot Knowledge and behaviors required to meet age specific patient needs eg Pediatrics Adolescents and Geriatrics preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentmiddot Bachelors Degree andor appropriate certification preferredmiddot yearsrsquo experience in a medicalsurgical practice requiredmiddot Previous managementsupervisory or leadership experience preferredmiddot Epic experience preferredmiddot Strong communications skills and experience in a leading role requiredmiddot Ability to improve quality and productivity by identifying improvement opportunitiesmiddot Knowledge and behaviors required to meet age specific patient needs eg Pediatrics Adolescents and Geriatrics preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment