OFFICE MANAGER

REGION ONE CUSTOMER SERVICE SUPPORT CONTRACT

 

STG International is seeking a qualified Office Manager candidate to work full-time to support the Office of Head Start Region I Regional Office located in Boston, Massachusetts. The Office Manager will demonstrate a positive attitude and a strong work ethic to become an integral member of the STGi Support Team. The Office Manager will work in the Regional Office located in downtown Boston. This is a hybrid remote position with a minimum of 3 days required in office.

 

The Office Manager will be responsible for the following tasks: 

General Administrative Support for daily operations of the Regional Office, includes: 

Providing clerical and event planning support, including logistics, schedule coordination, meeting room reservations, accurate and comprehensive note-taking services and summary documentation of meeting content and action items  Clerical duties including answering Regional Office phone calls, scanning, photocopying, data entry record-keeping activities, and drafting official Regional Office correspondence associated with the maintenance of OHS and OGM official records  Maintaining and monitoring electronic files for accuracy and completeness (ACCESS Database and Head Start Enterprise System (HSES), includes uploading required information into HSES   Producing standardized correspondence templates and drafting correspondence for federal staff signature  Generating timely and accurate recipient funding guidance letters  Sending correspondence electronically through HSES  Conducting research on program topics and issues related to the assignments of the contract per the direction of the Regional Office and the Project Manager  Providing word processing, spreadsheet creation and maintenance, and electronic presentation development support to Regional Office staff  Supporting Office of Head Start travel activities including the coordination and management of Regional Office staff travel schedules and processing of travel authorizations and vouchers using the CONCUR system  Supporting Office of Head Start scheduling, including maintaining Outlook calendars and coordinating data entry  Coordinating Regional Office risk management process, including scheduling the staffing meetings, taking notes, and producing risk reports  Coordinating the routing of external inquiries and complaints to the appropriate OHS and OGM Specialists  Manage GSA car reservations and complete monthly maintenance and gas report to GSA 

 

Waiver and Program Modification Requests Support includes: 

Tracking grant recipient waiver or program modification requests  Communicating and coordinating the routing of grant recipient requests with Regional Office staff to ensure all required information is included.  Completing required waiver documentation forms and/or correspondence for grant recipients 

 

Other Office Manager Support and Tasks include: 

Processing and tracking key grant recipient staffing changes   Creating, updating, and maintaining standardized and customized email distribution lists of grantees  Updating grantee assignments in HSES (Program Specialists, Fiscal Specialists, & T&TA Assigned Staff)  Creating and generating reports as requested by the Regional Office   Assisting with other Support Team special projects and tasks, as assigned by the Regional Office and Project Manager  Participating in special projects as assigned by Project Manager and/or Regional Program Manager   Participating in formal or ad hoc teams and work groups as assigned by the Project Manager per the direction of the Regional Office  Attending and participating in meetings, trainings, and other professional development opportunities as determined by the Regional Office as available with RO approval and Project Manager concurrence  Participate in meetings at Federal, State, and local levels and supporting the Regional Office in the development of written materials including presentations, training materials and handouts, reports, and recommendations.