18.00 per hour 18.00 | New York, NY, USA | Hourly | Full Time Responsibilities: + Customer Service & Reception: Ensure the customer service area is always staffed and functional. Provide reception coverage and handle client interactions + Mailroom & Office Support: Assist in all mailroom functions, including sorting, distributing, and handling mail. + Support various office services like copy requests and work tickets during coverage or lunch breaks. + Backup for staff: Act as a backup for all office staff functions when needed, offering flexibility in adapting to changes in duties or coverage. + Maintains records and files + Must have good working knowledge of postal regulations + Must have good working knowledge of computer basics + Perform work in a backup capacity to all staff functions + Provide problem resolution + May deal with difficult or irate customer periodically + Ensures equipment is in good working order, equipment maintenance + Interfaces with the client contact when required + Keeps manager informed of operational efficiencies and potential problems + May be required to work overtime periodically + Able to set priorities + Must be flexible to adapt to changes + Must demonstrate leadership qualities + Cover locations in the New York Metropolitan and/or Tri-State Areas + Travel when need based on coverage and needs Special Skills/Requirements + High School diploma or GED equivalent required. + Ability to lift up to 50 lbs. + 1 to 2 year experience in a mail room or experience at FedEx and/or UPS. + Proficiency in MS-Office: Word, Excel, Outlook, and Power Point. + Ability to appropriately handle confidential and highly sensitive material.