Who we are 

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

 

About this team

The Office Services Manager is a part of the Facilities department reporting to the Senior Director, Global Workplace Design. The Office Services team plays a vital role in supporting our organization by creating and maintaining industry leading workplace experience. We are dedicated to ensuring that every aspect of the office environment from front desk operations and mailroom services is efficient, welcoming, and aligned with our company’s core values.

 

Responsibilities

Lead and develop a high-performing team of Office Services Coordinators, Shipping and Receiving Specialists, and other Office Services supporting roles across Canada. Manage hiring, scheduling, performance, and ongoing development to ensure team successOversee daily operations of the Front Desk and Mailroom, ensuring tasks are executed accurately, efficiently, and in line with service standardsVendor management: Cultivate and manage relationships with vendors, couriers, and external service providers to guarantee timely deliveries and maintain service qualityEffectively align department operations with corporate objectives, while ensuring a seamless, positive experience for both employees and guestsIdentify opportunities for process improvements and implement changes that optimize efficiency, productivity, and service deliveryContinuously optimize internal processes across the department to streamline operations and improve outcomesCollaborate closely with EA Collective and Internal Communications team to ensure flawless execution of office-wide events and initiativesPartner cross-functionally with People & Culture, Asset Protection, Technology, and other departments to provide operational support, acting as the primary stakeholder for all Office Services mattersWork closely with Corporate Security to ensure safety and security best practices are integrated into the employee and guest experienceCollaborate with the Facilities Project Team on new office openings, expansions, and closures, ensuring smooth transitions and operational readinessManage and prioritize Office Services department projects, ensuring high-impact initiatives are completed on time, within budget, and with optimal resource allocationDevelop and manage budgets for Office Services across all Canadian locations, overseeing invoice creation, team approvals, and ensuring cost efficiency and financial accuracyMonitor office-related expenses – including supplies for the Front Desks, Mailrooms, supply rooms and vendors—while identifying and recommending cost-saving initiatives where possibleLead department engagement initiatives by organizing team events, coordinating the Facilities Engagement Committee, and providing leadership support to fellow managers through reminders and team morale activities

The fine print

Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred)Minimum of 5 years of experience in office management or operations, with at least 3 years in a managerial roleProven leadership experience managing a team of 10+ direct reports in a fast-paced, dynamic environmentExceptional leadership and people management skills, with a strong focus on employee development, performance, and fostering a positive team cultureExpertise in team building creating an inclusive and collaborative work environment that drives engagement and productivityStrong organizational skills with the ability to manage competing priorities and meet deadlines while maintaining a high standard of serviceExcellent communication skills both written and verbal, with the ability to effectively engage with employees at all levelsStrong attention to detail and a commitment to delivering high-quality service and operational efficiencyA problem-solving mindset capable of navigating complex issues and making sound decisions under pressureExperience in vendor management including negotiating contracts, managing relationships, and ensuring service qualityProven ability to manage department-wide budgets ensuring resources are used effectively and within financial guidelinesA proven track record of driving continuous improvement and inspiring innovative thinking within your team and departmentProficiency in Microsoft Office Suite programs

Must haves 

Acknowledge the presence of choice in every moment and take personal responsibility for your life. Possess an entrepreneurial spirit and continuously innovate to achieve great results.  Communicate with honesty and kindness and create the space for others to do the same.  Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.  Foster connection by putting people first and building trusting relationships.  Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.  

 
Additional Notes 
 Authorization to work in Canada is required for this role.  

 

Compensation and Benefits Package  

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $107,500-$141,100 CAD  annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.    

 

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: 

Extended health and dental benefits, and mental health plans  

Paid time off  

Savings and retirement plan matching  

Generous employee discount  

Fitness & yoga classes  

Parenthood top-up  

Extensive catalog of development course offerings  

People networks, mentorship programs, and leadership series (to name a few)  

 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. 

workplace arrangement

This role is classified as In-Person under our SSC Workplace Policy:  

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.  

#LI-Onsite #LI-BO1