The ideal candidate will have experience working in a call center.

Human Capital Management -Participates in the hiring activities of the section.
-Oversees employee compliance with the institutional/ division/departmental policies and procedure
-Initiates personnel actions for the classified personnel in the section as needed (i.e. promotions, merits, demotions, disciplinary actions, family leave requests, etc.).
-Develops and revises departmental position descriptions for implementation with evaluation process for the employees.
-Maintains knowledge base of current institutional policy, state, federal, and local law pursuant to conducting all human resources activities.
-Responsible for training new employees in the section.
-Assists in professional development to ensure the employees are adequately trained and equipped to effectively conduct work assignments.
-Approves and maintains time and attendance activities in Kronos.

Customer Service

-Provides exceptional customer service to internal and external customers.
- Answers Transfusion Service phone calls and re -route callers or help provide status updates for customers.
-Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external.

Support Laboratory Operations - Responsible inventory control activities to assure supplies and reagents availability.
- Receives and stores reagents and laboratory supplies.
- Makes the requisition for purchasing as required.
- Assists peers and leadership with tasks after completion of assigned work.
- Assists with the institutional annual inventory reconciliation program.
- Adheres to attendance policy, begins work as scheduled.
- Works independently, utilizes resources available to maximize efficiency.

Support Quality Assurance Program -Scans and files documents as required by the Transfusion Service to meet regulatory record retention requirements.
-Maintains all equipment maintenance and quality control records timely to meet regulatory requirements.
- Provides quality assurance reports as needed.
-Complies with safety guidelines and procedures and adheres to regulatory mandates.

Computer Skills - Maintains proficiency on computer functions in the lab processes.

High school diploma or equivalent. Seven years of administrative clerical experience to include one year in a supervisory role. Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience. Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information
Requisition ID: 172945 Employment Status: Full-Time Employee Status: Regular Work Week: Day/Evening Minimum Salary: US Dollar (USD) 51,000 Midpoint Salary: US Dollar (USD) 64,000 Maximum Salary : US Dollar (USD) 77,000 FLSA: exempt and not eligible for overtime pay Fund Type: Hard Work Location: Onsite Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No Science Jobs: No
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