POSITION DETAILS Full-time with benefits, 80 hours per 2-week pay period; Monday-Friday 8am-4:30pm; No holiday or weekend requirement; Starting pay no less than $18 per hour, potential to be more with experience; Epic experience preferred but not required. APPLY TODAY! JOB SUMMARY Under the supervision of the Hospice and Palliative Care Director, the Office Support Specialist performs general office duties to support the Hospice and Palliative Care Departments. The Office Support Specialist could also receive tasks and assignments related to general office support from the Palliative Care Providers and the Hospice and Palliative Coordinator. This includes maintaining the electronic medical record, billing and scheduling needs, planning meetings, working with Hospice Volunteers, and assisting with special projects and events. MAJOR JOB FUNCTION + Assists in the orientation and education of others with a key component being communication, technology and the transfer of information. + Provides clerical duties and support in all Hospice and Palliative Care offices to ensure that patient and staff needs are met, prepares reports and records as directed, acts as Hospice and Palliative Care Receptionist , disburses mail appropriately, schedules meetings and appointments and reserve s rooms for meetings if needed. Types meeting agendas and minutes as delegated. Organizes and maintains the filing system for all Hospice and Palliative Care offices. + Assures adherence to ethical and legal standards of the agency. Verifies physician licensure and keeps a record for all who supply orders. Maintains oversight and assists staff to ensure compliance with confidentiality in all aspects of operation. + Perform Chart Audits & Hospice Item Set (HIS ) Admits, performs patient discharge in Electronic Health Record and HIS Discharges. Coordinates when chart audits and HIS's are to be completed. + Verify Insurance, obtain prior-authorization, and input into the Electronic Health Record. + Assists with entering and reporting hospice patient and financial data. Enters patient information on database, generates billing reports, and checks for accuracy. Provides monthly and yearly data to the Director and hospital. Prepares bills for payments, checks for accuracy. Takes data from bills and time sheets for cost of care database. Does routine computer maintenance and back-up. + Plans for and makes communication between patient and hospice team a priority. Answers telephone, responds appropriately to urgent and non-urgent messages. Pages/locates the nurse case manager, team member, on-call RN, SW or Chaplain to ensure that the message is delivered to meet customer needs. Forwards phone to answering service. Updates call service schedule as needed when requested. + Plans for and provides office support and technological needs for the office sites and Serenity House to include computer, phones and supplies and responds to any identified problems. + Provides patient information transfer between staff and offices. Maintains integrity and confidentiality of patient medical records. Trouble shoots and assists staff with computer and laptop use and actively plans to prevent any disruption in service. + Works on and may coordinate special projects. Works and helps plan support projects such as grief group, Love Light and memorial service. Reserves rooms, sends mailings and advertisements in a timely fashion. Types programs and is attentive to detail. + Promptly notifies Nurse Case Manager or Hospice Coordinator of change in patient condition, need or complaint. + Attends all team self-care in-services and retreats and has a personal plan for stress management. + Maintains appropriate boundaries with patients and families and seeks direction when boundaries become blurred or questionable. + Assists the Volunteer Specialist with various Volunteer oversight duties as delegated. + Is able to work in a fast paced and ever-changing environment. + Performs other duties as assigned. STANDARDS OF BEHAVIOR + WORK ETHICS STANDARD: Affirm a commitment to making the Tomah Health work environment better through: patient advocacy, continuing education, and valuation of each individual person. + COMMUNICATION STANDARD: Affirm a commitment to use open and honest communication with all Tomah Health customers (in-house & community-wide) through: basic customer courtesy (phone, written, face to face) and active listening. + TEAMWORK STANDARD: Affirm a commitment to be a proud, dependable Tomah Health TEAM member through: basic customer courtesy, patient advocacy, flexibility, and valuation of each individual person. + QUALITY STANDARD: Affirm a commitment to provide respectful, compassionate, quality care with integrity to all Tomah Health customers (in-house & community-wide) through: job excellence, patient advocacy, and self-dignity. + PROFESSIONALISM STANDARD: Affirm a commitment to professional conduct towards all Tomah Health customers (in-house & community-wide) through: collaboration, teamwork, appearance, environment, and valuation of each individual person. + ATTITUDE STANDARD: Affirm a commitment to maintain a positive, professional perspective towards all Tomah Health customers (in-house & community-wide) through: honest feedback, confidentiality, basic customer courtesy, and valuation of each individual person. EDUCATIONAL REQUIREMENTS + High school diploma or completion of GED required. + 2-3 years of relevant experience preferred + Excellent computer skills required for frequent use of Word, PowerPoint and Excel programs. + Must have access to insured vehicle and have current and valid WI Driver’s License. QUALIFICATIONS/SKILLS + Excellent verbal and written communication skills. + Excellent human relation skills as demonstrated by the ability to interface positively with all customers and employees. + Must acquire the knowledge and maintain established competency levels to perform essential job functions. + Must have the ability to work with frequent interruptions, under stress and with minimal supervision. + Needs to possess as high level of intelligence, integrity, sense of responsibility and ability to comprehend and analyze details. + Ability to demonstrate clinical competence and maintain current knowledge in caring for the different age populations served. JOB REQUIREMENTS + Regularly required to use hands to finger, handle or feel objects, and talk and hear. + Frequently required to stand, walk and reach with hands and arms. Occasionally required to sit, climb or balance, stoop, kneel or crouch. + Must occasionally lift and/or move up to 25 pounds. + Good hearing is necessary to receive detailed information through oral communication. + Visual acuity is needed in order to perform secretarial/computer functions. + Computer/keyboard skills required. Must have the ability to operate in a Windows environment. + Preferred but not required; familiar with EPIC medical record system. WORKING CONDITIONS Must understand and accept the possibility of exposure to inside environmental conditions, such as infectious/communicable diseases, noise, blood and blood borne diseases, chemicals and/or chemical fumes, odors, gases, and dusts. Must be able to function effectively under stressful situations.