Handle enquiries to insurance brokers or distributors by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Assist Managers to prepare reports for daily operation / management reporting. Assist in UAT for new product / system enhancements. Provide ad-hoc support to the company from time to time. Assist the Manager to ensure BAU for daily operation is in good shape (onshore and offshore) Assist management to drive STP and digitalization for efficiency gain and enhancement in customer experience. With 1-3 year(s) of experience in customer servicing area, preferably in financial industryCustomer-oriented, a good team player with sound communication and interpersonal skillsAttention to details, with good task management