At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Responsibilities :

A good portion of the role will be spent working on projects and improvements to improve user and business experiences may require gathering, scoping, designing, documenting solving and mapping solutions as neededCollaborate with implementations and project execution and ensuring best practices and standardisations are achieved A first point of contact on Support functions with a centralized helpdesk to cover a global time zoneUsing their communication skills to Train users, scheduling and upkeep of training material including documentation, online training and e-learning packages, for the application portfolioProvide expert level of Sound business and technical support internally and externally, which may require troubleshooting,  reproducing resolving report authoring or optimizing or process review and improvement utilizing your financial strengths to assist the business departmentsTo administer user access controls and access and access reviewsVendor and management of issues that are escalated to vendorsAdhoc work on other Group Projects as neededPerform other duties as requiredFollow internal and best practice controls to uphold Audit practicesTravel as requiredPrioritise the needs of each Request, by Operation, and Users, in conjunction with day to day tasks and Project deadlines and ensure end user efficiency

Qualifications :

•        Tertiary Qualifications, Financial and Supply Chain Qualifications preferred

•        2-3 years Pronto preferred experience in Supporting Business Roles, would be advantageous

•        Proven Business Acumen knowledge, training and Service Helpdesk experience

MS office Suite, Helpdesk utilities, Reporting tools

Experience:

Experience with ERP Systems, Pronto preferred or other ERP applicationsWell developed skills in:

Business systems and business knowledge Problem solving and analytical skills Communication, negotiating and interpersonal skills

Ability to prioritize and control workload arising from a broad user base.Ability to work constructively in a team environment.Strong customer focus and commitment to the provision of quality services.

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