POSITION SUMMARY:
The Officer, Loading Dock is responsible for vetting entry to the Loading Dock area, controlling traffic flow in the Loading Dock area, maintaining secure Heart of the House entry protocols and providing a high level of support and service to all staff, visitors and customers.
PRIMARY RESPONSIBILITIES:
1. Loading Dock Duties
1.1 Oversees general security and safety of the loading dock area
1.2 Issues pass management for visitors using the Loading Dock area to access Heart of House.
1.3 Manages vehicle access to the Loading Dock.
1.4 Controls traffic in the loading dock; which includes documentation of all access to the Loading Dock; relationship building with stakeholders such as Loading Dock Staff and regular Contractors.
2. Administration
2.1 Maintains concise and accurate reporting of data for all loading dock systems as directed by the Security Concierge Supervisors and Senior Manager, Hotel Security.
3. Work with Colleagues and Customers
3.1 Maintains an effective relationship with staff and customers within the work environment by presenting a professional image and dealing with incidents in a discreet and confidential manner appropriate to the situation.
4. Manage Own Performance
4.1 Effectively manages and maintains own quality of work performance conduct completing all tasks as directed.
4.2 Contributes to the effective functioning of the Team and the Department.
5. Work in a Socially Diverse Environment
5.1 Uses cultural awareness and understanding while maintaining effective standards of written and verbal communication with staff and customers in the workplace.
5.2 Operates basic security equipment including radios to support and complete these functions.
6. Maintaining Safety of Premises and Personnel
6.1 Effectively participates in the management of potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation.
7. Maintaining the Security of Premises, Property and Personnel
7.1 Ensures a safe and secure environment for staff and customers by actively vetting persons entering or leaving site via loading dock.
7.2 Takes appropriate action to prevent loss or illegal access to property and respond to all emergencies and alarms as requested/directed.
8. Deal with Conflict Situations
8.1 Maintains and applies skills dealing with conflict situations that occur within the work environment in an appropriate manner and as per Company policies.
9. Perform Other Duties as Directed.
9.1 Performs all duties as directed by the Director of Security or the delegated authority and in accordance with all Policies and Procedures, laws and regulations applicable to the Department and the Company.
KEY PERFORMANCE INDICATORS:
1. Secure and safe loading dock environment.
2. Optimum traffic management to ensure efficient delivery of goods at the loading dock.
3. Concise administration and accountability of visitors and contractor pass records.
4. Concise administration and accountability of Loading Dock access records.
5. No illegal access to building via loading dock.
6. No illegal taking away of company or staff property via Loading Dock.
7. Cultural understanding.
8. Demonstrates knowledge of the role.
9. Demonstrates intimate knowledge of the property.
10. Demonstrates Teamwork.
11. Demonstrates ability to stay in assigned work area.
12. Demonstrates ability to ensure start, finish & break times are adhered to.
13. Demonstrates appropriate problem-solving skills to linguistic differences.
QUALIFICATIONS:
I. Experience
Experience in Customer Service and or Security Officer duties
II. Education
Tertiary Level desired.
III. Skills / Competencies
1. High commitment to delivering customer service.
2. Encourages team unity.
3. Communicates effectively.
4. Displays high level of integrity.
5. Maintains discretion.
6. Self-motivation towards personal performance.
7. Knowledge of computer system application such as Word, Excel essential.
8. Knowledge of Security systems is an advantage.
9. Demonstrates Teamwork
10. Verbal and written English is required.