The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

Formulate and define systems scope and project objectives through research activities and provide guidance to new or lower level analystsAnalyze business client needs, document requirements and new technology, and derive test casesDefine and analyze enhancements and assist in redesigning business processes and process automationPrepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and ITIdentify risk and consider business implications of the application of technology to the current business environmentTest systems to ensure projects meet requirements and identify system problems to develop solutions based on analysesResolve problems by translating business requirements into technical solutions and identifying and selecting solutions through the application of acquired technical experience and precedentAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of relevant experienceExperience in data analysis with intermediate/advanced Microsoft Office Suite skillsKnowledge of applicable business systems and industry standardsProven analytical, data analysis, organization and presentation skillsDemonstrated ability to manage a diverse project portfolioConsistently passionate for research, ideation and exploration with understanding of business analysis procedures and conceptsConsistently demonstrate clear and concise written and verbal communicationProven ability to work independently and in a team with understanding of how collaboration accomplishes objectives

Education:

Bachelor's degree/University degree or equivalent experience

ISG Documents Technology – IT Business Intmd Analyst – C11 

 

Job Background/context: 

  

The Information Services Group (ISG) Data Solutions is responsible for authoritatively managing the client and associated reference data across the Services, Markets & Banking (SMB) organization, through implementing state of the art technologies, which promote the collection, storage, analysis, and distribution of product, pricing, account, contracts and corporate action data. The ISG organization works in partnership with data clients across all Citi business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. This role will be an integral component of the ISG network of teams and support, specifically within Documents Technology.  The DMC Content Analytics team will operate on a firm-wide basis to provide support to Citi across the globe. The team is responsible for driving centralization of all client and Citi documentation within the DMC (Document Master Central) platform. Operational functions will include remediation and maintenance of data quality, BAU query support, exception management, expansion of machine learning to increase automation and post implementation record storage / retention. 

  

Job Purpose: 

  

Documentation centralization is an area of high focus within the Financial services Industry to improve the client experience and allow Citi more flexibility to meet increasing Regulatory needs. Citi is currently running a number of programs and will be initiating further, strategic, projects to create Bank wide platforms, enhanced processes and strong controls. ISG Documentation team are looking to recruit a highly effective IT Business Intmd Analyst to partner and work closely with POCs from business lines, development teams and project managers to help with the implementation of document centralization across all businesses. As well as to provide support in the correct classification of documents in the system through machine learning. 

 

Key Responsibilities: 

  

Acquire detailed knowledge of specific, relevant documentation pertaining to each Line of Business 

Ensure that controls and compliance are well understood and executed 

Provide support and assist with other projects as needed. 

Serves as escalation point for documents that are for further review, identification and research. 

Responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to issues in a timely manner. 

Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of each business lines. 

Utilizes advanced communication, interpersonal and diplomacy skills to interact with colleagues, management, and internal/external clients, in order to exchange potentially complex/sensitive information in a concise and logical way, while being sensitive to audience diversity. 

Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the team.  

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. 

 

 

 

Knowledge/Experience:   

Demonstrated experience of clearly translating / articulating and documenting business requirements 

Ability to review and quickly interpret unfamiliar data; background in data management preferable    

Experience of working within a shared services function with a diverse client base 

Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage) 

Strong knowledge of the Citi environment, understanding of products and services offered preferred 

Proven ability to interpret, anticipate and implement change 

Skills:  

 

Solid organizational skills including strong attention to detail and the ability to multi-task effectively 

Excellent communication, interpersonal and relationship building skills  

Willingness to own an issue and bring it to completion 

Good knowledge of MS Office Suite, including strong proficiency in Excel and PowerPoint 

Achieving/ Driving Results: Analytical skills for work flow, process and systems analysis 

Execution focused, overcomes obstacles and minimizes bureaucracy 

 

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. 

  

 

 

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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