The Telesales Analyst in CBPS is a trainee professional role. The overall objective of the role is to offer Citi products and services to meet financial needs of offshore clients. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:
Manage sales and deliver performance via telecommunications with customersContact customers with needs via call and provide the best financial solutionIntroduce competitive products and financial services to enhance customer's engagement with the bankProvide consultations and sell products so as to meet customer's financial needsSeek client acquisition in collaboration with Internet and mobile channels to expand new customer baseProvide excellent customer service to maintain customer relationship and improve customer satisfactionProvide differentiated customer services and enhance market positionConduct inbound or outbound non-face-to-face consultation services and sales activities regarding loan productsAchieve monthly goals by providing consultation on automatic/general extension to customers via non-face-to-face interactionsImprove productivity via cross-selling and referral of loan products and maintain/manage customers via anti-attrition programMaintain/manage secured loan(mortgage etc.) customers via retention activitiesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
Knowledge on the bank's productsConsistently demonstrates clear and concise written and verbal communication skillsConveys ideas effectively in oral Tele-sales skill and persuasive/effective pitch skill Customer service-oriented mindsetProficient in Microsoft Office with an emphasis on MS ExcelTele-sales mannerPreventive efforts to manage customer complaintsProactive attitude------------------------------------------------------
Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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