Job Description

The ITDC Datacenter Infrastructure Management team owns the planning, delivery, and operation of all ITDC global infrastructure. In other words, we're the people who keep the cloud running. We support all ITDC data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across ITDC to help us deliver the highest standards for quality and security while providing capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Intel Tiber Developer Cloud is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take ITDC Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.

In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Responsibilities:

On-site management of a team of technicians and support engineers with varying skillsPrioritize and assign trouble tickets to data center technicians and operatorsGuide, train and educate staff on the best practices related to all service owner issuesRecommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAsManage and deliver datacenter projectsRecruit and train data technicians to ensure appropriate staffing levelsWrite and deliver performance reviews for staffWork with the Facilities Team to maintain the critical equipment infrastructureWork with the Facilities Team to implement regular maintenance schedules to minimize downtimeWork with the Facilities Team to coordinate equipment repairs and replacementsReview and maintain incident response and reporting proceduresOversee work of external vendors, service providers, and contractors
Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum qualifications:

Bachelor's/BS Degree and/or prolonged course of study in specialized field or equivalent experience per business needs/job requirements. Bachelor's/BS / 9+ years, Master's Degree in related field/6+ years, PHD/4+ years

3+ years' experience in data center operations management2+ years of experience managing and developing people in a technical environment3+ years of networking experience and knowledge of cabling best practices3+ years of experience with hardware architectures and troubleshooting experience3+ years of experience with system management tools and client/server environments

Preferred Qualifications:

Knowledge of data center management tools and monitoring systems.Technical writing experienceProject management experienceStrong problem-solving and analytical skills.Excellent communication and interpersonal skills.Familiarity with security protocols and compliance standards (e.g., ISO 27001, HIPAA). Working Conditions and Physical DemandsFlexibility to work within a 24/7/365 operational setting, adapting to varying work schedules as requiredThe position involves physical activities such as lifting and moving equipment, alongside exposure to typical data center conditions (e.g., noise levels, temperature variations)Capability to lift objects weighing up to 50 poundsAbility to perform tasks requiring climbing, balancing, stooping, kneeling, crouching, and crawlingProficient in performing manual tasks, including typing, handling, and manipulating objects, with the ability to extend hands and armsVisual acuity for near and distant objects, as well as color visionAbility to ascend ladders, including those extending over 12 feet in heightComfort with working in a dynamic, high-pressure environment with shifting prioritiesWillingness to work beyond standard hours, including nights, weekends, holidays, and in an on-call capacity
Inside this Business Group
Enable amazing computing experiences with Intel Software continues to shape the way people think about computing – across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.


Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.



Annual Salary Range for jobs which could be performed in the US $162,228.00-$243,284.00
*Salary range dependent on a number of factors including location and experience


Working Model
This role will require an on-site presence.* Job posting details (such as work model, location or time type) are subject to change.