The Opportunity:

The Senior Human Capital Specialist will support the UK and Ireland with new hire and client background checks. This position will manage and oversee all new hire and client background checks via our third-party background check provider and will be responsible for additional projects as needed.

Each client requires a different type of background check detailed in a client MSA (Master Service Agreement). For client background checks, this position will work closely with OW Legal, the project leads/Partners and Human Capital teams, including Recruiting and Talent Management.

Key Responsibilities:

Consistently deliver a high client service to the business and its employees.Create and manage a process flow, including documentation, on our client audit requirements to ensure compliance.Seek process efficiencies and continuous improvement on our documentation and tracking of background checks, particularly for our client background checks.Build and maintain a trusted working relationship with our third-party background check provider, communicate regularly for status updates, stay informed about their services, and industry best practices.Collaborate with our background check provider to implement any necessary process improvements and updates to enhance the efficiency and effectiveness of the background check process.Review and validate background check reports, ensure compliance with company policies and legal requirements.Address any discrepancies or concerns identified during the background check process, seeking clarification and additional information as needed.Liaise with Senior Stakeholders – Partners are regularly the key stakeholders in the client background checks process.Work closely with our UK and Ireland Human Capital Operations team on the different background check processes per territory.

New hire background checks

Conduct thorough background checks on all new hires to ensure compliance with company policies and legal requirements.Analyze and evaluate background check results to determine the suitability of candidates for employment.Maintain confidentiality and handle sensitive information with utmost professionalism and discretion.Stay up to date with relevant laws and regulations pertaining to background checks.Develop and implement efficient processes and procedures for conducting background checks, ensuring accuracy and timeliness.Communicate with the recruitment team regarding the background check process, address any concerns or discrepancies, and provide updates on the status of the background checks.Maintain accurate records and documentation of background check results and related correspondence.

Client background checks & audits

Ability to interpret client MSA’s when looking to understand background check requirements.Coordinate with the Legal team on any questions related to the client MSA and review new client MSA’s.Ensure all specific client background checks are initiated promptly per the MSA.Manage multiple client requirements and expectations of the business on when employees can be staffed on the project.Own the background check process documentation, act as the main point of contact for the business.Work closely with Talent Management to ensure we have a complete list of employees who are staffed on relevant client projects.Handle all internal and client audits relating to background checks.For client audits – work closely with Talent Management and Business Impact teams to ensure we are compliant with the required background checks.Attend client audit calls and represent the organization from an HC perspective.

Kay Requirements:

Experience with processing background checks and HR administration is preferredFluent in EnglishExcellent Microsoft Word, Excel and Outlook skillsData entry experience preferredExcellent data maintenance skillsBachelors degree

Skills and Attributes:

Problem solverStrong client service focusStrong written and verbal communication skillsAble to maintain and respect confidentialityAble to manage a busy work volume and meet deadlinesOrganized and excellent attention to detailTeam playerWork collaboratively in a global team in a multicultural environment.

What we can offer you:

Full time job contract with an attractive compensation packageFlexible benefits package which you can tailor to your needs (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)Opportunity for professional growth in a stable, global companyAccess to mentoring and training programsInclusive culture with Employee Resources Groups and CSR activitiesWorking in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balanceA range of digital collaboration and online communication tools to support effective team workVarious social initiatives and learning opportunities adapted for virtual settingsFresh fruit, beverages and snacks while working in our modern office near the city center

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.