At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.   For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong. Omnichannel Business Partner (Manager) Description: The Omnichannel Business Partner will lead the front office at cluster level to transform how Johnson & Johnson Innovative Medicine interacts with its customers, developing a harmonized client-centric journey experience through new physical and digital channels by fostering synergies & sharing lessons learned between Businesses. It will be a key talent for digital leadership positions in the future and support the cluster with the omnichannel orchestration. S/he needs to be a challenger who can generate insights, identify opportunities and inspire the team to be more efficient and customer-centric, but also be an operator who can navigate the organization efficiently, and work through any roadblocks that may arise. This position will report to the Omnichannel Strategy Director and have constant interactions with the CVTLs and the local senior leaders. Reports to: Omnichannel Senior Manager. Key Role Responsibilities: The Omnichannel Product Manager will be responsible for developing the Omnichannel strategy throughout LATAM, driving adoption, ensuring impact and enabling technology. Focal point for Omnichannel Go-to-Market strategy (eCommerce + Inside Sales). + Lead the development and adoption of omnichannel strategies in the cluster aligned with LATAM's Omnichannel priorities. + Support CVTs (Country Value Team) in creating an integrated and orchestrated channel strategy, including touchpoints, key messages and journey toward a consolidated goal identified by a HCP behavior change and business goal + Serve as a strategic partner to the CVT (Country Value Team) in the planning, design, and execution of omnichannel deliverables to ensure adoption of digital standard processes that are aligned with J&J IM strategic framework. + Orchestrate and support strategies to thrive field force effectiveness based on customer needs + Provide an outside-in perspective to the country on how to improve the phygital customer experience + Cultivate knowledge of omnichannel standard processes and trends, disseminate this knowledge to the organization to ensure understanding in a way that is flexible and promotes adoption (ie. through reports, presentations, workshops, trainings, guidelines, projects and processes). + Leverage this deep understanding to provide valuable and pragmatic insights to guide initiatives and strategies. + Provide innovative/transformative alternatives leveraging his/her experience and the knowledge acquired from the rest of the teams in the CoE, identifies synergies/leverages lessons learned from other BPs/countries + Monitor competitor activity, phygital omnichannel strategy trends and connecting with other clusters on J&J IM omnichannel strategy + Continuously scan new solutions, technologies and approaches from other external player inside and outside the pharma sector in the defined country/cluster + Define, track and monitor initiatives performance at a cluster level (KPIs, field force, content) to improve CoE performance + Engage with senior leaders in the cluster to ensure alignment and support on omnichannel strategy adoption **Qualifications** Required Skills: + A bachelor’s degree or equivalent is required (Adm, Marketing, Communications preferred) + Deep understanding of the integrated marketing experience and the role omnichannel strategy plays in customer engagement + Solid understanding of strategic planning, digital marketing and/or customer go-to-market strategy. + Minimum 3 years of digital experience related to commercial and/or customer experience activities + Excellent communicator, and ability to build strong cross-functional relationships to ensure engagement and alignment in a matrixed organization + Systematic approach and the ability to build research plans and transform key data into actionable insights as the basis for informed decisions + Initiative to drive change in quickly evolving space and customer obsession + High proficiency in speaking, reading, and writing in English and Spanish is required. + Collaborative, proactive, and solutions oriented. Preferred Skills + MBA or advanced degree preferred + Experience in pharma business + Experience working with agile/scrum development methodologies preferred + Familiarity with segmentation and analytics is preferred + Able to be a great teammate and individual contributor, and eager to work in a hands-on capacity with creative people. + Strong attention to detail and results orientation; high work ethic and persistence to drive an initiative to completion; a “roll up the sleeves” attitude towards tackling a challenge + Exceptional writing, communication, presentation and influence skills. Based in Bogotá - Colombia