**WHO ARE WE?** ROPU MIDI is a Regional Operating Unit that covers all local Human Pharma and Animal Health Operating Units across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and The Netherlands. MIDI has a multicultural and diverse work environment. More than 1.800 employees are striving to work together to improve lives for patients and animals in our region. **THE OPPORTUNITY** As the **Omnichannel Excellence Manager** you will lead and oversee the omnichannel strategy, guidance and implementation for customer engagement channels. Also, you will ensure efficient and effective execution of omnichannel strategy across the region’s (MIDI) Operational Units (OPUs). To do so, you will consult and up-skill the OPUs in omni channel marketing, based on data-driven insights. Furthermore, you will review all digital content for optimized customer journeys and support the OPUs and MIDI Therapeutic Areas (TAs) in adoption of platforms & channels, driving MIDI digital transformation. **This position is based in Amsterdam and reports directly to the Customer Engagement & Omnichannel Excellence Team Lead MIDI.** This is an exciting opportunity where you’ll have the chance to make a real difference, in a creative and dynamic work environment that supports your ambitions and our collective goals within the Customer Engagement and Omnichannel Excellence field. **YOUR KEY RESPONSIBILITIES** + Co-create regional strategy with relevant cross-functional experts. + Ensure that the regional strategy is in line with the Integrated Customer Planning (ICP) and that it is implemented effectively across the MIDI region (with focus on executional excellence). + Implement MIDI Content Governance model to drive content consistency & quality. + Define and track content related KPIs and establish MIDI forum/process for sharing & storing content best practices. + Govern and train the process (incl. best practices & content related tools & platforms) surrounding planning, development, and management of content according to defined customer journeys. + Interface between TAs, CXE and OPUs in case of omnichannel related activities. + Establish strong cadence between MIDIc and OPU Omnichannel Managers and Business Excellence. + Actively contribute to Omnichannel community calls in close collaboration with MIDIc Customer Experience Manager. + Evaluate performance of remote interactions in the frame of the overall regional MIDI Omnichannel strategy in collaboration with stakeholders (establish a MIDI forum to share experiences incl. best & poor practices, derive regional insights.) + Define how remote interactions will be incorporated into customer journeys across channels. + Ensure digital capabilities of Omnichannel Managers (incl.trainings) across MIDIc and OPUs to continue MIDI digital transformation. + Collaborate with several stakeholders on Corporate, Regional and Local levels in a highly cross-functional setting, including senior management. **WHAT YOU SHOULD BRING TO THE TEAM** + Bachelor’s degree in Business Administration, Marketing or professional experience in a related field. + **At least 3 years of experience (Marketing, Sales, Market Access or Medicine) within the pharmaceutical industry.** + Experience working with remote customer engagement and multichannel management including digital projects/tactics. + **Experienced in multi/omni-channel marketing.** + Previous agency experience and (Veeva) CRM, Canvas & Adobe experience is a plus. + Proven track record in project and change management in a matrix organization, ideally in digital transformation. + Excellent understanding of using and managing digital tools. + **Excellent command of the English language.** + Proven ability to think strategically and act operationally. + Agile professional with innovative and creative ideas, able to inspire and lead people/teams. + Data-driven mindset to generate insights. + Business & customer acumen. + Experienced in (agile) project management. + Strong and effective communication, influencing and stakeholder management skills. **WHAT WILL YOU GET IN RETURN?** Next to working in a Global Top Employer (https://www.top-employers.com/en/global-top-employers/) certified company that offers you the opportunity to develop and challenge yourself while learning from a fast-paced environment: + Be part of a wellbeing-oriented organization (Premium access to Headspace , OpenUP and ongoing support and initiatives related to ways of working to help our employees to stay healthy and constantly improve the physical, emotional, mental, and spiritual well-being) + Customized Development plan based on your role and aspirations, with several learning platforms such as LinkedIn Learning Premium (languages + training programs) and our Virtual Campus Lifelong learning at our Virtual Campus | Boehringer Ingelheim (boehringer-ingelheim.com) (https://www.boehringer-ingelheim.com/about-us/corporate-profile/lifelong-learning-our-virtual-campus) + A competitive salary range based on seniority and skills (plus annual bonus, 8% holiday pay and a company pension scheme). + Green mobility package where you get compensated even for cycling to the office – which is an inspiring, sustainable (platinum-certified) building (https://edge.tech/developments/edge-amsterdam-west) . + Hybrid workplace model – flexibility to work from home within the respective country and the office and 31 vacation days to re-energize. + Option to temporarily work from abroad for a limited period (up to 30 working days) - if applicable. + A diverse team and close interaction to international colleagues - We enjoy fun activities and celebrations (e.g., Team events, Christmas Party) and value a respectful working atmosphere! **What’s next?** We will have a look at your CV and cover letter. If we see a match, we will invite you for a video call interview to get to know each other. We will keep you posted during the process! If you have any questions related to the recruitment process, please do not hesitate to contact Talent Acquisition MIDI: TalentAcquisitionMIDI.EU@boehringer-ingelheim.com **DIVERSITY & INCLUSION** At Boehringer Ingelheim we share the opinion that **diversity and inclusion** is essential for the growth of our business and that our strengths and competitive advantage are also the result of the diversity of our company – diversity across the three dimensions of inclusion: Gender, Geography and Generation. Our people are part of a deep-rooted, family company philosophy that welcomes everyone! We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. **Screening:** In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (“SPL”). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.