Support Center - Irving

The Omnichannel Operations Analyst will be responsible for analyzing e-commerce and B2B operational data related to all orders and shipments. The Analyst will work to develop and track optimization of order management, shipping expense, and profitability of ecommerce shipments. In this role the Omnichannel Operations Analyst will work with cross functional teams throughout the company to gather data utilizing various resources and then reproduce the data into presentable formats, as well as devise plans for and inform stakeholders of operational gaps and cost savings initiatives. They will be actively involved in, and sometimes lead, project work to realize these savings and efficiencies.

Major Activities

Analysis

Utilize Alteryx/Power BI/Excel daily to update daily reports, track KPIs and develop new reporting.Provide analysis and recommendations to optimize sales and margin for all eComm initiatives.Develop trends and provide insights into all ecommerce shipments and how we can minimize shipping expenses and improve customer experience.Build, update, and share reporting related to Omnichannel Operational costs with cross-functional teams.Proactively audit data to ensure accuracy of KPI reporting as well provide insights into data that will help reduce operational expenses.

B2B Support

Daily maintenance and operational support via creation of actionable reporting to identify follow up and accountability for external delivery providers for the full B2B order lifecycle.Partner cross functionally as a shared resource for Ecommerce, Transportation, and B2B teams to provide ad-hoc data insights and support.

Project Management

Lead or participate in process improvement teams and prepare project reports for leadership.Identify resources needed to reach objective and manage resources in an effective and efficient manner.

Ad hoc

Extract insights from a smaller extraction of data on an as-needed basis to answer a single business need or query.

Other duties as assigned

Minimum Education

Bachelor’s Degree, or equivalent experience.

Minimum Special Certifications or technical skills

Intermediate proficiency in MS Office Suite programs: Excel Word, Power Point, Access, Outlook.Intermediate skills using visualization and dashboarding applications (Power BI, etc.).Working knowledge of SQL.

Minimum Type of experience the job requires

2+ years of experience as an analyst, data scientist, data engineer or similar role.Strong analytical and problem-solving skills.Excellent written and oral communication skills, interpersonal skills, tact and diplomacy.Significant attention to detail and an ability to quickly spot and fix problems.

Other

Ability to work comfortably on unstructured problems/tasks.Ability to work quickly and accurately under pressure and time constraints.Knowledge of data gathering through various software applications.Keen attention to detail and technical acumen.

Preferred Education

Degree in Supply Chain, Business, Math, Computer Science, Engineering, Operations Management, or related Logistics field

Preferred Special Certifications or technical skills

Experience with eCommerce Order Management Systems

Preferred Type of experience the job requires

3+ years in retail planning or analysis.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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