General Summary
Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations.
Shift
Full Time, Day 7a-3p every other weekend and holiday rotation
Duties and Responsibilities
Essential Functions:
Common Expectations:
Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Participates in educational programs and staff meetings required for the department. Completes required annual training. Other duties as assigned
Qualifications
Minimum Education:
Work Experience:
Less than 1 year 3-6 months customer service Required Previous call center experience PreferredKnowledge, Skills, and Abilities:
Excellent interpersonal/communications skills Above average verbal skill is required to communicate with the public Ability to remain calm in potential high-stress emergency situations Ability to work independently, as well as work as a team player Required knowledge of basic computer skillsBenefits Offered:
Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy You’re unique and you belong here.At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.