We are seeking dedicated candidates to join our Concierge team at Mandalay Bay. If you are proficient in quickly mastering digital tools and software’s, and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.

THE JOB:  

As an On Call Concierge for Mandalay Bay, you are an essential part of guest experience. Your ability to swiftly adapt to booking systems and software’s, combined with your commitment to delivering exceptional guest service will set the stage for the memories that they can carry with them well past their stay with us. In a collaboration of team efforts, you will efficiently manage guest requests, actively promote, and upsell venues and offerings, and assist with check-ins and check-outs. By delivering top-notch recommendations, and assistance, you play a crucial role in elevating the overall guest experience.

THE DAY-TO-DAY:

Efficiently process all guest requests received through calls, front facing experiences, text, email, through virtual concierge, or fax

Actively promote and upsell MGM Resorts’ venues and services including but not limited to amenities, rooms, restaurants, shows, cabanas, retail outlets, M Life, casino events, property promotions, Spa & Salon service bookings and more

Address and resolve guest conflicts promptly, anticipating and mitigating potential challenges to ensure a seamless experience

Serve as a brand ambassador by building strong relationships and representing the property professionally with both vendors and guests

Handle multiple tasks across up to 26 operating systems simultaneously to meet guest needs

Continuously expand your knowledge of citywide offerings and build a strong professional network within the hospitality industry

Stay informed about policies and procedures across various departments to facilitate accurate and efficient bookings

Perform guest check-ins and check-outs as needed and coordinate pre-arrival, transportation and additional assistance to VIP guests

THE STARTING PAY RATE:  $19.00

THE SCHEDULE:  On call

Hours of Operation: 8 am – 8 pm daily

WHAT YOU’LL NEED:

One (1) year of relevant guest service experience

Must be 21 years of age or older

High school diploma, GED or educational equivalent

Must be able to work various shifts, including weekends and all holidays

THE IDEAL CANDIDATE:

One (1) year of relevant guest services experience in a similar resort setting

Has a passion for Service, is resourceful in finding solutions, and can efficiently multi-task

Has exceptional customer service and interpersonal skills

Bilingual

Is proficient in Microsoft Office

Has previous experience using any of the following systems: Opera, OpenTable, SevenRooms, Archtics , and Alice

THE PERKS & BENEFITS:  

Future growth potential within the company  

Wellness incentive programs to help you stay healthy physically and mentally  

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more  

Free meals in our employee dining room 

Free parking on and off shift  

Healthcare, financial, and time off benefits  

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community 

Are you ready to JOIN THE SHOW? Apply today!