This position operates from Monday - Thursday, 5:00 PM - 8:30 AM and is paid hourly.

The On-Call Coordinator is responsible for providing excellent customer service to clients and caregivers, across multiple offices, outside of regular business hours. Additionally, this position is responsible for confirming our caregivers have arrived at the client during their scheduled time, ensuring company policies are followed, restaffing caregiver call-outs, completing schedule changes, and staffing new cases, when applicable.

Essential Job Functions

Provide case management and staffing services as described after hours Monday-Thursday. Coordinate staffing of clients' shifts according to the client's care plan. Maximize schedules and reduce the number of open shifts while minimizing overtime and scheduling inefficiencies. Respond to client grievances and complaints with thorough documentation and attention to their concerns while providing high-quality customer service. Respond to caregiver complaints with thorough documentation and attention to their concerns while providing high-quality customer service. Respond to initial incident reports, asking detailed questions to identify root causes of the issues. Handle all inquiries /referrals promptly to determine the urgency of follow-up needed, communicate with the branch as necessary. Upkeep the company's electronic health record system to ensure the provision of quality care and documentation of an accurate record of the company, client, and caregiver actions. Ensure frontline staff/client interpersonal and relationship management. Perform all other duties as required and assigned by OSH representative. Follow Open Systems Healthcare's Policies and Procedures. Follow Federal, State, and local laws and regulations pertaining to home care services.