We are seeking dedicated candidates to join our team at Mandalay Bay as an On-Call Union Host Person for Orla. If you have a flexible schedule, and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.
THE JOB:
As an On-Call Union Host Person for Orla at Mandalay Bay, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful dining experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. In a collaboration of team efforts, you will deliver prompt service that sets the tone for unforgettable moments and ensure the seamless operation of Orla. By delivering top-notch guest experiences alongside maintaining a pristine environment, you play a crucial role in elevating the overall guest experience.
STARTING PAY: $20.892
SCHEDULE: On-Call
Sunday to Saturday Hours of Operation:
Kitchen Hours: 4:30pm - 9:30pm
Bar Hours: 4:30pm - 11:00 pm
https://mandalaybay.mgmresorts.com/en/restaurants/orla.html
THE DAY-TO-DAY:
Provide a warm welcome to guests upon their arrival
Review reservations and confirm details for larger parties
Communicate with Restaurant Reservations regarding special orders, cake orders, special requests, distribute celebratory cards to guests, and keep leadership informed of stock levels
Frequently check in with guests waiting to be seated, ensure they are aware their presence is acknowledged and that their tables are being prepared
Maintain knowledge of scheduled daily activities and in‐house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Answer phones, maintain an accurate record of reservations and oversee reservation book
Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice‐loop at end of shift
Convey all essential information such as the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
MINIMUM REQUIREMENTS:
Must be a minimum of 18 years of age
Currently hold, or be able to obtain a TAM Card and Food Handlers Card
Work varied shifts, to include weekends and holidays
THE IDEAL CANDIDATE:
Prior experience with Open Table and SevenRooms reservation management systems
Prior experience as a host in a similar resort setting
Polished appearance and presentability
Ability to multitask, work effectively in a high-volume setting, maintain composure during stressful or challenging moments, and exhibit flexibility with their schedule
Able to effectively communicate in English, in both written and verbal forms
Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!