Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.Role:As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?Responsibilities:Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:Splunk Core/CloudEnterprise Security/UBASOAR/PhantomITOps, DevOpsDaily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:Customer alignment on requirements with each requestDeliver outstanding outcomes, based on customer requirementsDocumentation of activities and outcomes for each requestOutstanding customer satisfaction survey scoringPartner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service. Key activities include:Satisfactory completion of existing casesRecommendation for continuation cases to continue deeper level work on related topicsAdvise on new/next cases required to drive continued optimization and adoptionOutstanding execution of practice key performance indicators and contributions such as:Process creation and process improvementsCollateral creation or improvementsTools development and implementationAll-in on AdoptionDrive high CSAT scoresIdentify and capture customer success storiesDrive product upsell and expansionTeam growthMentor / mentee programRequirements:Technical SkillsSolid experience in technical consulting or big-data analyticsDemonstrable understanding of common enterprise applications (monolithic and microservices)Statistical and analytical modelling is a plusSolid understanding or recent experience with scripting languages (bash/PowerShell), application development (java, python, .NET), databases and analytical toolsExperience working with Terraform, Kubernetes and DockerUnderstanding of concepts such as SAML, REST, Application Instrumentation and Telemetry.Working knowledge of Linux operating systemsSplunk Core focus:Several years of administering and using SplunkSplunk implementation experienceSplunk Cloud experienceSplunk Admin Certification preferredCloud Fundamentals Consultant AccreditationSplunk architecture experienceExperience with Cloud Migration ProjectsStrong SPL skills and experience a mustExperience working with Splunk IT Service Intelligence or Splunk Enterprise SecuritySoft SkillsAbility to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand ServiceOutstanding written and oral communication skills a mustListen objectively to others' opinions and ideas applying active listening skillsStrong customer facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
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