What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing + Order input in the system (different order types) + Incoming calls management + Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.) Backorder monitoring and order management + Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder. + Maintenance of planned shipping days (delays, customer requests, etc) + Handle customer order cancellations (DOA) + Monitor call-off orders Handling non-conformities and complaints + Issue internal complaints and RMA if required. (Salesforce / Lawson) + Send customer receipt confirmation of complaint. + Follow up and coordinate internally on solution and corrective actions + Inform the customer about corrective actions or escalate/involve account manager + Action on solution and corrective actions + SAP and Salesforce credit-note procedures (DOA) Enquiry handling + Handle customer questions on deliveries, delays, problems, etc. + Follow-up on pending basic quotes Customer care + Handle customer questions effectively and in a service-oriented manner + Follow up on actions requested in sales representatives call reports + Inform customers about changed delivery times and equivalent products Filing & miscellaneous + Case management in Salesforce + Keep customer details and price agreements up-to-date. What are we looking for? + Bachelor’s degree in business, international relations or related. + Minimum 1 year of experience working as CSR (from a manufacturing company is a plus) + Due to the global nature of the role, proficiency in English language is a must. + Customer-oriented with a focus on details + PC skills/ MS office + Problem-solving + Sense of urgency