**DESCRIPTION** We are looking for a talented **On Site Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** **Business Area** for our **Jwaneng site** in **Jwaneng, Botswana.** **In this role, you will make an impact in the following ways** : + Customer Engagement: By engaging customers courteously and professionally, you will build strong relationships and ensure their needs are met promptly and efficiently. + Efficient Repairs: Using specialized tools and following documented procedures, you will diagnose and complete less complex repairs accurately, minimizing downtime for customers. + Preventative Maintenance: Coaching customer employees on preventative maintenance and basic repairs will help them maintain their equipment better, reducing the likelihood of future issues. + Issue Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you ensure that complex problems are addressed promptly, maintaining customer satisfaction. + Documentation: Completing required documentation accurately and timely will ensure proper record-keeping and support warranty claims and quality assurance processes. + Continuous Learning: By completing training in line with skill and business requirements, you will stay updated on the latest techniques and tools, enhancing your ability to perform your duties effectively. + Work Area Maintenance: Keeping your work area and tools clean and in proper operation will ensure a safe and efficient working environment. + Health and Safety Compliance: Adhering to all relevant Health, Safety, and Environmental policies and procedures, and reporting any issues, will help maintain a safe workplace for everyone. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to isolate and resolve issues, and validating repairs to ensure problems are fully addressed. + Proficiency with Electronic Service Tools: Knowledge of the necessary hardware and software tools for service events, and the ability to interpret electronic tool results to determine the next steps for resolving issues. + Understanding of Engine Systems: Capability to analyze interactions between various electrical and mechanical systems, using service publications and measurement tools to diagnose and repair efficiently. + Expertise in Product Repair and Maintenance: Skills in repairing and maintaining mechanical/electrical products, following guidelines to ensure quality repairs, and performing progressive damage checks to restore products to their pre-failure condition. **QUALIFICATIONS** **Education/ Experience** + National Craft Certificate (NCC) in Heavy Plant Mechanics + Trade Test C & B Certificates in Heavy Plant Mechanics. + Apprentice Certified Power Generation or Engine Technician (Preferred) + Valid Driver's License - SADC + 5 Years work experience on Cummins Engines + Customer service experience + This position may require licensing for compliance with export controls or sanctions regulations. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Technician **ReqID** 2409411 **Relocation Package** No