**DESCRIPTION** We are looking for a talented **On Site Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Service Department** based in **Johannesburg, South Africa.** **In this role, you will make an impact in the following ways** : + Customer Engagement: By engaging customers courteously and professionally, you will build strong relationships and ensure their needs are met promptly and efficiently. + Efficient Repairs: Using specialized tools and following documented procedures, you will diagnose and complete less complex repairs accurately, minimizing downtime for customers. + Preventative Maintenance: Coaching customer employees on preventative maintenance and basic repairs will enhance their skills and reduce the likelihood of future issues. + Issue Escalation: Escalating unresolved issues to more experienced technicians or supervisors ensures that complex problems are addressed promptly, maintaining customer satisfaction. + Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and business operations. + Continuous Learning: By completing training aligned with skill and business requirements, you will stay updated on the latest techniques and technologies, improving your service quality. + Work Area Maintenance: Keeping your work area and tools clean and in proper operation ensures a safe and efficient working environment. + Health and Safety Compliance: Adhering to all relevant Health, Safety, and Environmental policies and reporting any issues will contribute to a safe workplace for everyone. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + HSE Compliance and Zero Harm: Ensure adherence to Health, Safety, and Environmental regulations to maintain a safe working environment and achieve zero harm. + Uptime and Troubleshooting: Maintain high engine availability by monitoring metrics like Mean Time to Failure (MTTF) and Mean Time to Repair (MTTR). Efficiently troubleshoot and resolve issues to minimize downtime. + Service QuickServe Process Adherence: Follow the QuickServe process for repairs and services, utilizing Cummins Standard Tools as defined on QuickServe Online (QSOL) to ensure consistency and quality. + Achieve 100% EEEC Participation: Engage fully in the Employee Engagement and Empowerment Council (EEEC) activities to foster a collaborative and motivated workforce. + Willingness to work shifts and or overtime based on operational requirements **QUALIFICATIONS** **Education/ Experience** + Apprentice Certified Engine Technician (Preferred) + Demonstrate knowledge of Cummins products + Vocational training N2 from a relevant technical institution + Locally valid driving permit + Basic level field service work experience + Customer service experience + The time taken for technicians to complete a repair, starting from the first repair labor applied to the last. + The percentage of repairs completed successfully on the first attempt without requiring additional visits. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Technician **ReqID** 2409353 **Relocation Package** No