On-Tour Customer Support (7-month Co-Op)
EF Education First
EF Education First is proud to offer a Cooperative Education Program (co-op) in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time. EF is currently offering a multitude of co-ops across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing. On-Tour Customer Support Co-op
Duration: 1/7/2025 - July 2025
Full time, hybrid, 40hrs/week
EF Educational Tours
EF is looking for customer service-oriented On-Tour Customer Support Co-Ops to help us support our high school-aged travelers on their tours across all corners of the globe. From routine flight disruptions to more serious health incidents, you’ll play an integral role in helping us deliver both a safe and enriching international experience to our student travelers.
What does International Travel mean to you?
At EF, our mission is opening the world through education - connecting our customers with the opportunity to travel, learn a new language, or participate in cultural exchange. Our On-Tour Support team is dedicated to providing travelers an amazing experience abroad and helping them to grow and learn as they face logistical, personal or health-related challenges that can sometimes be a part of international travel. Our team approaches every case believing that nothing is impossible – this work requires creative problem solving, grace under pressure and a commitment to an exceptional customer experience.
Your role could include: Cross-functional collaboration - You’ll be a key partner for the planning and execution of our crisis management, emergency response and on-tour traveler support processes.Problem-solving - You’ll work with our Safety and Operations team to identify problems and solutions to on-tour issues and communicate with our students’ teachers and parents to provide support and information throughout their travel.Training & Developing Colleagues - You’ll help our On Tour Support Managers and Sales teams prioritize issues in their region by consistently reviewing traveler cases/communication to make them aware of new information and necessary outbound communication. Who you are... Compassionate & Empathetic - you thrive on helping people turn a tough day into a learning moment.A problem solver – you rely on your resilience and positive spirit to look for creative solutions day in and day out. Detail Oriented – it’s the little things that can make or break the customer experience and you pride yourself on being able to surprise and delight our customers.Adaptable & Flexible - your daily responsibilities may change in alignment with travel patterns and global situations. Being proactive is important, just as important as staying calm during reactive situations.Receptive & Curious – you demonstrate a learner’s mentality and enjoy building your knowledge.You have experience with CRM platforms (Salesforce). While helpful, it is not a requirement to submit an application. EF Boston Co-Op Development Program
As a co-op at EF Boston you'll participate in our Co-Op development program, designed specifically for undergraduates in our North American headquarters located along the Charles River.
EF's co-op program includes 3 building blocks: LEARN, BUILD & DRIVE.
LEARN business acumen and professional development skills.
BUILD a worldwide network of leaders, mentors, and peers.
DRIVE projects that have a global impact.
About EF Education First: At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com
Duration: 1/7/2025 - July 2025
Full time, hybrid, 40hrs/week
EF Educational Tours
EF is looking for customer service-oriented On-Tour Customer Support Co-Ops to help us support our high school-aged travelers on their tours across all corners of the globe. From routine flight disruptions to more serious health incidents, you’ll play an integral role in helping us deliver both a safe and enriching international experience to our student travelers.
What does International Travel mean to you?
At EF, our mission is opening the world through education - connecting our customers with the opportunity to travel, learn a new language, or participate in cultural exchange. Our On-Tour Support team is dedicated to providing travelers an amazing experience abroad and helping them to grow and learn as they face logistical, personal or health-related challenges that can sometimes be a part of international travel. Our team approaches every case believing that nothing is impossible – this work requires creative problem solving, grace under pressure and a commitment to an exceptional customer experience.
Your role could include: Cross-functional collaboration - You’ll be a key partner for the planning and execution of our crisis management, emergency response and on-tour traveler support processes.Problem-solving - You’ll work with our Safety and Operations team to identify problems and solutions to on-tour issues and communicate with our students’ teachers and parents to provide support and information throughout their travel.Training & Developing Colleagues - You’ll help our On Tour Support Managers and Sales teams prioritize issues in their region by consistently reviewing traveler cases/communication to make them aware of new information and necessary outbound communication. Who you are... Compassionate & Empathetic - you thrive on helping people turn a tough day into a learning moment.A problem solver – you rely on your resilience and positive spirit to look for creative solutions day in and day out. Detail Oriented – it’s the little things that can make or break the customer experience and you pride yourself on being able to surprise and delight our customers.Adaptable & Flexible - your daily responsibilities may change in alignment with travel patterns and global situations. Being proactive is important, just as important as staying calm during reactive situations.Receptive & Curious – you demonstrate a learner’s mentality and enjoy building your knowledge.You have experience with CRM platforms (Salesforce). While helpful, it is not a requirement to submit an application. EF Boston Co-Op Development Program
As a co-op at EF Boston you'll participate in our Co-Op development program, designed specifically for undergraduates in our North American headquarters located along the Charles River.
EF's co-op program includes 3 building blocks: LEARN, BUILD & DRIVE.
LEARN business acumen and professional development skills.
BUILD a worldwide network of leaders, mentors, and peers.
DRIVE projects that have a global impact.
About EF Education First: At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com
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