Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job DescriptionCaterpillar currently has a number of mining positions commencing in 2025 FiFo from Brisbane. Are you ready for a new challenge with full training provided?
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Caterpillar
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.
For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.
Job Description
At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector. We are seeking motivated and versatile individuals to join our team, working with a key customer at their remote mine. This role’s roster will align to that of our customers and may adjust based on which project you are currently focused on.
Our Onboard Specialists play a key role in ensuring the Command for Hauling equipment and system is working at its optimum performance, using your specialist knowledge and experience. You will focus on supporting the MineStar hardware on the customer’s fleet, with a focus on optimising system availability. You will partner with our Application Specialists who focus on the software to ensure the customer is operating at maximum performance. You will troubleshoot issues in the field, and work with key Caterpillar teams in product support to identify, document and provide solutions for ongoing product improvements.
This role would suit someone with strong mechanical or electrical experience who is looking to balance that knowledge with some computer-based analysis. This job is not your traditional “on the tools” job but will involve some hands-on work. Ensuring the Command for hauling Equipment is configured, maintained and operated to Caterpillar specifications and best practice. Coaching and mentoring of customer personnel on interaction and operation of the Command for Hauling equipment and system are also key aspects of the role.
We will offer you a dynamic team environment with great opportunities for personal development. Your career as an Autonomous On-Board Specialist can offer training and operational experience enriched by international networking and collaboration.
Job Duties/Responsibilities may include, but are not limited to:
Support MineStar® Command and optimising system availability.
Through close collaboration internally and externally, you will become a trusted advisor for the customer.
Providing technical support to MineStar® Command System on-board maintenance Supervisors and Technicians.
Identify field issues, troubleshoot, and then track progress.
Analyse data relating to Autonomous and base machine faults, including regular evaluation of the data accuracy and integrity of the system
Work with the Product Support teams to provide input and develop a plan for system enhancements and upgrades
Report on the working status of hardware and software of the Autonomous system to Product Support.
Maintain safe performance of the system
Mentor and support team members
Desired skills, attributes, and basic requirements:
Ready for a new challenge
Passionate about technology with technical hands-on exposure
Excellent interpersonal skills
Strong analytical and problem-solving skills
Ability to multi-task and thrive in a fast-paced environment
Strong change management skills
Continuous improvement mindset
Attention to detail
Customer relationship management
Data analytical
Problem solver
Exceptional time management
Ability to work autonomously as well as part of a complex team
Must be a self-starter with sound organisation and prioritising skills
Strong desire to assist in hands-on system installations.
Aptitude to troubleshoot mechanical and electronic systems
Manual Driver’s license or willing to obtain one
Ability to meet the ongoing COVID vaccination mandate requirements of our major mining customers and regional governments in Australia and Internationally
Top Candidates Will Also Have:
Surface mining experience
Mining equipment maintenance experience
Thorough understanding of mechanical and/or electrical surface mining trucks
Tertiary qualifications in Electrical, Mechanical or Mechatronic Engineering or prior experience developing or testing on-board machine control systems or off-board mine control systems
Sound knowledge of off-board communications and experience with radios and networks
Ability to integrate and maintain a complex electronic system on a machine utilizing schematic models.
On-board experience with MineStar is highly desirable.
Familiar and comfortable with Shift and FIFO/DIDO Roster schedules
What’s in it for you?
Competitive remuneration package, including an attractive Bonus and Share options, shift and site allowances
Comprehensive onboarding and product training program, including but not limited to networks, machine control systems and troubleshooting
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the environment
A commitment to diversity and inclusion, equal opportunity, and equal outcome
A commitment to ongoing personal and professional development within Caterpillar
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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