Onboarding Agent - English (on-site)

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

 

As an Onboarding Agent you will facilitate the verification process for our clients- small to medium businesses from all across the globe. At the same time the Onboarding team ensures that SumUp is following the highest compliance standards and is compliant with all applicable AML regulations.

 

What you'll be doing in this position:

 

Communicate with newly-registered merchants via email (only non-voice communication) Review and verify merchants’ registration documents Resolve varying levels of queries in a timely and efficient manner Identify and report any trends in merchant queries to senior staff Follow best practices and company policies and procedures Identify changes which can be made that will improve efficiency and customer experience Be equally comfortable working on your own and as part of a team

 

Your profile:

 

Excellent command of English  You are a strong team player and able to interact with colleagues at all levels Strong time management and organizational skills Enthusiastic, dedicated and willing to learn.  Previous experience in handling a high volume of support email queries would be an advantage Comfortable working with data

 

Benefits: