Onboarding Agent - German Speaking

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

As an Onboarding Agent you will facilitate the verification process for our clients- small to medium businesses from all across the globe. At the same time the Onboarding team ensures that SumUp is following the highest compliance standards and is compliant with all applicable AML regulations.

What you'll be doing in this position

Communicate with newly-registered merchants via email (only non-voice communication)

Review and verify merchants’ registration documents

Resolve varying levels of queries in a timely and efficient manner

Identify and report any trends in merchant queries to senior staff

Follow best practices and company policies and procedures

Identify changes which can be made that will improve efficiency and customer experience

Be equally comfortable working on your own and as part of a team

Your profile

Excellent command of English & German

You are a strong team player and able to interact with colleagues at all levels

Strong time management and organizational skills

Enthusiastic, dedicated and willing to learn. 

Previous experience in handling a high volume of support email queries would be an advantage

Comfortable working with data

Benefits