·         Key Responsibilities

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·         Configure Software Systems.

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·         Manage Service Level Onboarding targets and ensure business objectives are met from a Time to Revenue perspective.

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·         Work on as many as 10 different small to medium customer Onboardings at one time.

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·         Assist with testing solutions including remote connectivity to help ensure successful Onboarding

\n\nCreate and maintain knowledgebase documentation for the department\nFunction as an application subject matter expert on existing functionality as it relates to the industry and its customers. \n\n

·         Other duties as assigned by Manager.

   Background and Skills

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·         Bachelor’s degree, or equivalent experience

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·         Familiarity with Microsoft, Microsoft Outlook, Microsoft Power Point required.

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·         Documentation skills are required.

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·         Basic SQL

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·         Advanced EXCEL (Pivot tables, VLOOKUP, Charts)

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·         Strong work ethic & people skills required.

\n\nAbility to multi-task with attention to detail and deadlines required.\nAbility to identify, research and evaluate technical problems in a timely fashion required.\nAbility to analyze issues and escalate urgent problems to the development team lead required.\nFamiliarity with Web-based Software / SaaS customer Onboarding/integration required.\n\n

·         Demonstrated excellent English communications skills (written and oral) required.

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·         Experience working in a dynamic team environment required.

\n\nAbility and willingness to learn required.\n\n

 

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Nice to Have Skills

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·         Oil and Gas Industry experience is a plus.

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·         Knowledge of Visio is a plus

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·         Knowledge of Under Grounds Storage Tanks and associated lines and sensors is a plus

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·         Knowledge/familiarity with Fuel Inventory Management is a plus

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·         Knowledge of Environmental Compliance for Underground Storage Tanks is a plus.

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·         Knowledge of products, systems and techniques currently used by the company (i.e. IS360, Ingauge, Bitmapping, FMS, Vontier Business Systems) a plus

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·         Strong second language skills a plus

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·         Prior experience conducting remote, web-based training is a plus

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·         Prior experience with International accounts/customers is a plus

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·         Personal Trait Profile

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Quality First: Plan & execute accurate, complete, timely and reliable work.  Integrity never compromised.

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Respect for People: Appreciates diversity in experience, heritage, education, organization level and gender. 

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Management by Fact: Gathers, analyzes and summarizes data to draw rational, fact-based conclusions.

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Blameless:  Seeks root-cause solutions and fixes processes rather than finding someone to blame. 

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Teamwork: Collaborative with customers, suppliers & associates at all levels towards mutual objectives.  Ability to work as an individual contributor and as a team member in a fast-paced, multidisciplinary environment.

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Sense of Urgency: High energy, bias for taking action. Spontaneously recognizes and resolves issues.  Possesses sense of urgency regarding on time performance.

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.Provide Operational and Technical Assistance to end-users on dispensers and Passport POS and other Gilbarco related products and services.Open, manage and dispatch Authorized Service Contractors.Manage, monitor and resolve tasks and alarms on a daily basis Examples include:Spot activationsBundle activationsPassword resetsRemote Key LoadsDeployment questionsSR status questionsESR status questionsFollow up alarmsSpecial project requestsCookie requestsManage and resolve emails from Major Oil Companies (MOC) and independent customers.Maintain Department guidelines in regards to average handle time and productivityMaintain Department guidelines in regards to call quality and call audit processContinuously increase product knowledge through on the job training and self stud