Onboarding Operations Analyst
BlueSnap
BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities, technologies, and services to accept payments in an optimized fashion. BlueSnap is looking for an Onboarding Operations Analyst who will board merchants to our Acquiring Banks and non-Card Payment Networks.Responsibilities:Board merchants to our Banks and provide support for any issues related to Bank boardingIdentify and resolve problems and possible delays in a timely manner, both internally and with our BanksProvides timely and accurate information/communication to all internal teams and customersProvides appropriate feedback regarding escalated concernsAssist in maintaining all Bank boarding procedures and suggesting improvements to the processCo-ordinate with team members and internal teams to work on boarding requests within the SLAsQualifications:Proficient in Microsoft Excel and all other Microsoft Office tools (Word, PowerPoint, etc.)Proficient in data analysis and data entryAbility to stay organized and handle multiple tasks/projects during the workday Ability to work quickly and accurately under pressure Excellent oral anbd written communicator Ability to follow complex instructions in order to onboard merchants correctlyAdditional experience that is valued but not required: Salesforce, Oracle BIIEE, Zendesk, payments, fintech, data entry or complianceAs an eligible full-time BlueSnap team member you will receive a competitive salary, along with an excellent benefits package which will include BlueCross BlueShield medical and dental insurance, FSA, HRA, vision, life, disability and more! You will have the opportunity to save for retirement through our 401K plan which includes a generous company match. We find some of our best team members through employee referrals, which is why we provide you with the opportunity to earn significant referral bonuses. In addition, we provide our team members with a PTO plan that will help you enjoy nice work/life balance. These are just a few of the great benefits we offer. We look forward telling you more during the interview process with BlueSnap! BlueSnap is an equal opportunity employer. We celebrate differences in both background and perspective. All our applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We support equality of treatment in employment and are committed to having procedures to determine equal pay for our employees that do not discriminate and are free from bias.
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