Join an energetic team in one of the fastest-growing sectors in software—cybersecurity. VIPRE Security Group, a part of Ziff Davis (NASDAQ: ZD), is a global, highly rated, award-winning security, privacy, and data protection company protecting millions of consumers and businesses, supporting some of the world’s largest brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds, and real-time behavior monitoring, VIPRE Security Group delivers unmatched protection against today’s most aggressive threats. The group operates under various brands, including VIPRE™, STRONGVPN™, IPVANISH™, Inspired eLearning™, Livedrive™, and SugarSync™.Our team helps fight cybercriminals and protect our customers by delivering innovative solutions that safeguard families, businesses, and their data, digital identity, employees, websites, email, and applications.IDEAL CANDIDATEDetail-oriented and highly organizedStrong technical aptitude with experience in user account management and provisioningKnowledgeable in authentication protocols, user access management, and cloud-based systems3+ years of experience in user onboarding, provisioning, or IT administrationStrong problem-solving and troubleshooting skillsExcellent spoken and written communication skills in EnglishSelf-motivated and able to work effectively in a remote, team-oriented environmentRESPONSIBILITIESOversee and manage the end-to-end onboarding and provisioning process for new users, ensuring timely access to systems, tools, and resources.Configure and maintain user accounts in systems such as Office 365, Google Workspace, VPN services, and other business-critical applications.Work closely with stakeholders and clients to align provisioning processes with onboarding workflows.Assist in managing and auditing user access rights, ensuring compliance with security policies.Troubleshoot and resolve provisioning-related issues, escalating as necessary.Maintain accurate documentation of onboarding procedures, access control policies, and provisioning workflows.Monitor and proactively address system access requests, account changes, and deprovisioning as needed.Collaborate with internal stakeholders to streamline and improve onboarding efficiency.Stay up to date with best practices in user access management and security.REQUIRED SKILLS & ATTRIBUTESProficiency in managing user accounts and permissions across enterprise applications.Strong interpersonal and communication skills with the ability to provide clear guidance to new users.Ability to multitask and prioritize tasks effectively in a fast-paced environment.Commitment to data security and confidentiality in handling user access.Ability to work well independently and as part of a distributed team.Strong troubleshooting skills to diagnose and resolve access-related issues.EXPERIENCE & QUALIFICATIONS3+ years of experience in IT administration, user provisioning, or a related field.Hands-on experience with Office 365, Google Workspace, and identity and access management (IAM) tools.Familiarity with Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Active Directory.Experience with ticketing systems like Zendesk, Jira, or ServiceNow is preferred.Knowledge of security best practices related to user authentication and access management.IT-related certifications (e.g., Microsoft Certified: Azure Administrator Associate, CompTIA Security+, ITIL) are a plus.EDUCATIONMinimum: High school diploma with relevant technical certifications.Preferred: College diploma or university degree in an IT-related field.If you are passionate about ensuring smooth user onboarding and access management while working in a dynamic cybersecurity environment, we would love to hear from you!