Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. 
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.
This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of small and large-scale setup solutions across the Brandwatch product suite.We're looking for someone who:Will become an expert in the Brandwatch suite of products and stays up to date on industry trendsCan autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability.Can coordinate resources and delegate where needed ensuring all work meets the highest level of standardIs able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platformThrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goalsCan manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completionRepresent Brandwatch in client-facing meetings by presenting to users and key stakeholdersRepresents the team and builds exposure internally and externally (events).You'll need:Proficiency in English and GermanA passion for helping customers and a dedication to providing a best-in-class service experience.Prior experience with software onboarding or customer-facing rolesAn ability to adapt quickly to new software and constantly changing business requirements.An ability to use data to analyze results and make data-driven decisionsExperience working in a deadline-driven environmentStrong communication skills and the ability to build strong relationships quicklyWhat we offer:Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!Possibility to work fully remoteHealth cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense); Group life assurance - employer paidSports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contributionCycle to work; Employee discounts platform - through Reward GatewayDental insurance - preference premiums at employee’s cost + option to add family membersEmployee assistance plan (EAP) & Full Calm subscriptionMaternity/parental leave policy & Sabbatical leave policyIf this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you! #LI-Hybrid#LI-Remote

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including , , and , empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.
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