Managed Services Support & Troubleshooting: Provide ongoing support for One Identity solutions, including Identity Manager (1IM), Governance, and Privileged Access Management (PAM) for multiple client environments. Troubleshoot and resolve technical issues related to identity management, access provisioning, and governance, ensuring minimal downtime and disruption. Work with client teams to resolve complex technical challenges, investigate performance issues, and ensure system stability. System Maintenance & Optimization: Monitor the health of One Identity systems across multiple client environments and perform necessary optimizations to enhance performance, scalability, and security. Perform regular patching, upgrades, and system updates for One Identity solutions, ensuring that systems remain secure and compliant with industry standards. Identify and implement performance improvements and best practices for system configurations, workflows, and integrations. Collaboration with Cross-functional Teams: Communicate and collaborate with client teams to understand their IAM needs and ensure that One Identity solutions meet business requirements. Assist clients in developing and optimizing IAM workflows and processes within One Identity. Security & Compliance Management: Ensure that One Identity systems meet security best practices, including implementing role-based access control (RBAC), least privilege, and segregation of duties (SoD). Monitor compliance requirements for client environments (e.g., GDPR, HIPAA) and ensure that One Identity solutions are configured to meet those standards. Client Engagement & Documentation: Act as a point of contact for clients regarding One Identity support, providing ongoing guidance, troubleshooting assistance, and system recommendations. Maintain comprehensive documentation for each client environment, including configurations, integrations, troubleshooting steps, and best practices. Create knowledge base articles and client-facing documentation to aid in issue resolution and system understanding. Training & Knowledge Transfer: Provide training and knowledge transfer to client teams on best practices, system usage, and troubleshooting processes. Stay current with One Identity updates, new features, and industry trends, sharing knowledge with clients and internal teams.