About the Team: The Customer Success Management (CSM) team is responsible for the overall business success of our relationship with our existing customers to facilitate the growth and development of Gen. 

About the Role: The Norton Retention Team Internship offers an opportunity for a current college student to gain valuable work experience through high-visibility, value-add projects throughout the CSM organization. Interns participate in Gen sponsored team building activities, internal team meetings with executives, and end their assignment with a showcase of their projects. Assigned projects can include but are not limited to:  

Work with cross-functional teams to understand the customer experience  

Based on enhanced understanding, develop a strategy for modified digital and offline customer experiences that improve NPS and retention metrics  

Work with internal teams to test and optimize the new strategy  

Evaluate engagement and effectiveness metrics for existing content (e.g., email, in product communication, website). Propose and test modifications  

Qualifications: 

Currently completing a Bachelor’s degree in a relevant area of study A minimum 3.0 GPA Strong analytical skills with high attention to detail Excellent communication and presentation skills 

Be a self-starter who drives progress and results while meeting critical deadlines 

Ability to multi-task, work independently, and prioritize deliverables 

Be a true team player who works closely and cohesively with others 

Highly proficient with Microsoft Excel, Word, and PowerPoint  

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

 

Gen complies with all anti-discrimination laws. 

 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.