GE Appliances Canada is a leading innovator in the home appliance industry, dedicated to creating cutting-edge and user-friendly products that enhance the lives of our customers. With a commitment to excellence and sustainability, we seek a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team. Role Summary/Purpose Our E-commerce Sales Consultant will play a key role in delivering exceptional sales support and customer service to online shoppers. They will engage with customers throughout their shopping journey, providing personalized assistance via online chat, email, or phone. From offering pre-purchase product guidance and facilitating conversions, to assisting with ordering, billing, delivery, and post-sale support, the consultant will ensure a seamless, full-service experience that enhances customer satisfaction and brings happiness and well-being to every home. Essential Responsibilities + Deliver an outstanding shopping experience via email, phone, chat, or text. + Maximize sales by providing excellent customer service, product knowledge, and timely follow-ups to meet KPIs. + Exceed customer expectations from inquiry to delivery and post-purchase support. + Process orders accurately and promptly, handling adjustments, billing issues, delivery, and post-purchase needs. + Make cold calls to promote our website and services to 3rd party partners. + Collaborate with E-Commerce, Marketing, and other teams to align with sales goals and market trends. + Ensure communication aligns with marketing and business objectives. + Respond to product reviews promptly, following company policies. + Use monthly reports to measure performance and adjust strategies based on KPIs. + Associate's degree or equivalent work experience required. + Customer service and sales experience essential. + Proven sales success or exceptional customer support record. + Strong communication skills, both written and verbal. + Proficient with computers and quick to learn new tools. + Team player with a focus on personal, team, and company goals. + Customer-focused with a proactive, entrepreneurial mindset. + Call center or similar customer service experience preferred. + Stay updated on promotions to offer the best value to shoppers. + Strong work ethic, self-motivation, and integrity. + English and French fluency required. + Use CRM to record shopper/owner info and feedback to drive business success. + Understand retail partner value and qualify leads to boost brand loyalty. QUALIFICATIONS / REQUIREMENTS + Associate's degree from an accredited university or college or equivalent work experience. + Customer service and Sales experience. + Track record of sales success and or exceptional customer support. + Excellent written and verbal communication skills. + Computer literate with typing skills and the ability to learn new applications quickly. + Proven ability to work well in a team environment to achieve personal, team, and company-wide goals. + Consumer-centric mindset and attitude + Strong work ethic with integrity, self-motivation, and personal responsibility. + Experience with Call Centers or equivalent customer service experience. + Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers. + Entrepreneurial spirit: the desire to exceed sales goals. + English and French required If you are a strategic thinker, results-oriented, and passionate about driving sales for our Direct-To-Consumer business, we invite you to apply for this exciting opportunity. Join GE Appliances Canada and be part of a team dedicated to shaping the future of home appliances. About Brand Momentum: Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do. Our Commitment: + Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized. + Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations. + Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive. + Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future. + Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes. Our Culture: Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and value—ALWAYS! Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility. Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted. Nationally Integrated Leader: We're a leading Sales, Marketing, and Retail agency with headquarters in Toronto and Montreal, fostering authentic and enduring human connections across the nation. Rooted in Goodness, we take pride in being a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies. This recognition reflects our commitment to "Goodness," a core value that permeates everything we do. Enduring Success: at Brand Momentum, we're not just about achieving success, it's about sustaining it. We're an enduring market leader in quality and innovation, fostering a fun culture where both employee and client aspirations can be realized. Delivering on Promises, we're passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations. Core Values; our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive. Sustainability: Brand Momentum is giving top priority to sustainable suppliers. By collaborating with our vendors and clients, we will work to offset the environmental impact of our programs, contributing to a greener future. Diversity and Inclusion, At Brand Momentum, we're dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes, and it's a fundamental part of our organizational identity. #BMIQC3