Role Summary:

The On-Site Aftermarket Engineer is responsible to collaborate with internal and external stakeholders.

Responsibilities:

Provide strong technical and commercial support for all Flowserve pump aftermarket pump repairs, upgrades, and parts business from opportunity identification and quotation through final customer delivery. This involves coordinating with site teams in Engineering, Maintenance, and Planning, while addressing both technical and commercial inquiries.Communicate customer's requirements to Flowserve and be the primary conduit of information regarding pump repair and parts into Flowserve while providing accurate and timely response.Develop and maintain strong customer relationships to identify needs, enhance Flowserve's product offerings, and improve the customer experience to drive business growth.Manage orders from customer through the Flowserve aftermarket operations, notify teams of pending shipments from customer to Flowserve facilities and from Flowserve facilities to customer.Ensure final inspections are conducted including proper shipping documentation.Proactively facilitate aftermarket change notices to capture BOM changes to facilitate proper loading of B/M’s.Provide communication to the Sales Manager, Execution Manager, and Sales Engineer on any issues that arise on site.Participate in corrective action requests and take initiative outside area of responsibility to drive quality improvements in the organization.Present clear verbal and written technical explanations to customers, tailoring content and style to the audience.Unit Walks / Start-up support / Quote Support / troubleshooting-research documentation.This position to be based in Pengerang, Johor.

Requirements:

Technical/ Engineering or manufacturing background preferred with an extensive knowledge and experience pump, mechanical seal or field serving engineering.Have a customer first attitude and be the advocate for the customer within Flowserve, acting as a liaison with sales engineers, manufacturing, operations and engineering teams.A team player, able to problem-solve and work constructively with customers and multi-discipline site level teams.Excellent oral and written communication skills, projecting a strong customer focus and a positive Flowserve image.Computer savvy and strong knowledge of Microsoft Office programs required.Able to travel locally to and from customer sites and Flowserve facilities required.