Overview Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana, Michigan and Ohio. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation, as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees. The Onsite Transport Coordinator acts as a liaison between Superior Air Ground Ambulance and the Hospital, communicating and continuing to develop to the ever changing transport needs of the hospital. The Onsite Transport Coordinator also works as support staff for the transfer center, discharge planners and social workers assisting with arranging and expediting transports coming into and leaving the hospital. Responsibilities + Exemplary service to all customers, internal and external + Initiative and Accountability + Responsiveness Essential Duties & Responsibilities: + Schedule and organize different levels of transportation, determining level of care required based upon patient needs + Prioritize transports to maximize discharge turnover + Request billing information and required documents + Respond to common inquires and forward issues and complaints to appropriate level + Assist in organizing patient belongings and patient paperwork for transport + Assist in obtaining necessary billing information, documents and payment as required by protocol + Demonstrates knowledge and compliance regarding ambulance and medicar scope of practice, specialty and billing procedures Qualifications + Licensed Emergency Medical Dispatcher (IDPH) within 1 year of employment + Minimum six months related experience + Ability to maintain composure in an emergency and high stress situations + Track record of customer service excellent + Detail Oriented + Maintain a positive and professional attitude at all times Superior is the EMS leader in the Midwest on both the ground and in the air. Become a Superior EMT / Paramedic and take advantage of the limitless opportunities to advance your career. Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HAS, vacation and paid time off here: https://www.superiorambulance.com/benefits/ . (https://www.superiorambulance.com/benefits/%20.) Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D Salary Range USD $17.00 - USD $22.00 /Yr. rates offered based on years of experience