Experience Target (in this job or a related function/field):

4+ years Technical expertise Managing the sifts Experience handling team Excellent communication skills Site support experience for IT support In the absence of Site Lead take charge of team management and over all deliverables

 

Additionally

Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability deploy, configure, and support operating systems on desktop and mobile Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software. Strong communication skills (across all levels of the organization). Administration and Maintenance of Dialer. Tickets SLA Managing checks for the dialer to keep it optimized Managing the required maintenance schedules with the OEM to keep the UCI functioning at an optimal level