Part of the OSS team supporting users on all IT issues, responsible for 1st & 2nd Level support in resolving and escalating all IT issues reported by users to the IT Manager & Global teams.
Responsible for Clients, Telephony & Mobile devices at numerous sites in the region.
Travelling required as part of the job (Valid Driving licence and passport will be required).

What we offer:Carry out 1st & 2nd level support on all IT related equipmentProvide local onsite & remote support for all IT issuesResolve incidents created in ticketing system in timeWill be responsible to roll out all Global & Local projects as assignedIdentify & escalate priority issues to IT ManagementResponsible for MS Clients, Telephony & Mobiles in the regionAny other tasks as assigned by the IT Management team

Tasks and Qualifications:Able to follow processes, plan & organiseAble to meet deadlinesSelf-motivated and able to work on own initiative and within a team.Positive attitude and willingness to go extra mile in resolving issues.Travelling will be required to all the entities within the region.Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must.Ability to support Microsoft Office 2016 and 365 an advantage.Supporting knowledge of mobile devices (IOS & Android), will be an added advantage.Experience with software deployment methodology (experience with SCCM would be advantageous).Diagnosis and solving of hardware/software faults.