Job Purpose and Summary

Canon UK is looking for a talented person to join us at an exciting time for our business, as we enter a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organization that values your contribution and rewards you accordingly? If the answer is yes, please read on…

 An opportunity has arisen working within a key Canon customer site for a (Part time) Onsite Operative. The Onsite Operative is responsible for maintaining the correct levels of consumableson the fleet of MFD’s, ensuring maximin uptime and customer satisfaction is achieved by having an “always ready” fleet of devices. The role also requires the strict management of consumable stock and deliveries to ensure a JIT (Just In Time) ethos is maintained with consumables management and deployment. You will be working closely with the Client Services Manager, a team of engineers and supporting technical teams in the company. As you will be the be face of Canon, you will have the opportunity to build excellent relationships with key stakeholders and really make a difference to the operational performance of our devices and improve customer satisfaction levels for which you’ll be rewarded through a variable pay package. You’ll enjoy autonomy daily, providing exceptional customer service to exceed customer expectations.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new skillsets and a team where knowledge is shared openly. As the Onsite Operative you will support the engineering team with the daily operations of the managed print & document services provision.

- Respond proactively to device notifications where toner, waste toner  levels require attention across the campus.

- Carry out regular maintenance checks, identify, fix or escalate potential incidents within Canon to the appropriate support functions.

- Collection and disposal of used toner and waste receptacles as per the agreed contract SLA’s

- To maintain “show room appearance” of all devices, ensuring requisite levels of consumables are provided to all machines. 

- Monitor consumables by volume, historic data to support maximum uptime of devices and minimize waste and over stocking with accurate stock controls.

- Escalation reporting of incident/problem management via the account Client Services Manager

- Support the Client Services Manager with client reviews, by collating accurate performance statistics from tasks undertaken ie consumable deliveries.

What we ask

You are passionate about superior customer service and organised with excellent administration skills and attention to detail. Flexible, adaptable, and self-motivated, you can work in a fast paced and changing environment and manage your workload with limited supervision.
You will also be able to use your own initiative, be proactive in self-learning and have the confidence to highlight areas of concern.

The Onsite Operative will need:

- Proficiency in Microsoft Applications, Word, Excel, Outlook, etc.

-  To demonstrate the ability to support logical fault finding and resolution of printer related Issues ie clearing paper jams, to minimize Technician attendance

- Full UK driving license.

- Have the ability to lift boxes with a weight of up to 25kg

- Excellent Communication Skills (Verbal & Written)

You will need

As the Onsite operative, you will possess the following skills and expertise.

We are seeking 2 candidates who are:

- Team players who enjoys being part of a team, supporting as needed. 

- Flexible and adaptable with excellent attention to detail

- Self-motivated.

- Pro-active and able to manage your workload with limited supervision.

- Customer focused with excellent communication skills.

- Able to use own initiative, pick new things up quickly and the confidence to highlight areas of concern.

Further Information

- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.

- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.

- Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.

- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.

- Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.

- Employee discount – Up to 38% off products from our Canon store.

- Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

Salary – £10700 - £11300 (part time 4 hours a day, 5 days a week)

Location –  Eastbourne and Conquest Hospitals East Sussex, UK

Closing date - Please apply as soon as possible.

No agencies please

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.