HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Responsibilities: + Supervise and mentor L1 and L2 NOC Engineers. + Oversee the response to network alerts and hardware malfunctions. + Ensure timely diagnosis and troubleshooting of network errors. + Track and document network issues; compile and review incident reports. + Conduct root cause analysis for recurring issues and implement preventive measures. + Lead and coordinate Bridge calls for P1/P2 issues. + Develop and maintain standard operating procedures (SOPs) for network operations. + Ensure continuous improvement of network monitoring and incident response processes. + Collaborate with other IT teams to ensure seamless network operations. Skills: + In-depth knowledge of networking and devices like Cisco, Juniper, Palo Alto, VPN, and Access points. + Excellent troubleshooting and problem-solving skills. + Strong leadership and team management abilities. Experience: + Extensive experience working as an NOC engineer. + Proven leadership experience in a network operations center or similar environment. + Good written and verbal communication skills. Education: + Bachelor’s degree in computer science, computer engineering, or a similar field. + Good to have - CCNA, JNCIA or CISSP or relevant certifications. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.